J Crew Group Inc

Enraged Customer 

on BBB

4 years ago

This review is for Madewell which is owned by J.Crew. They have a ridiculous return policy that counts 30 days from the shipping date from the merchant. It also apparently includes their 2-4 weeks of processing a return. I was given a gift card instead of refunding to my original payment method because according to them I had exceeded their return window and that they made an exception. FACT- They did receive my return within 30 days so I don’t see how they can say they made an exception. Constructive Feedback about their re... read more

Sade B 

on BBB

4 years ago

Incredible that a company would rather lose customers rather than provide a $64 credit to be used within their store. During these times (COVID) people are not getting together as normal. I received a gift from Christmas three months late as we were waiting for our mother who has preexisting health conditions to get vaccinated. The product itself was not as shown online, poor quality and when I asked for some understanding and a store credit, I was met with rude associates and unhelpful online customer support. It's not as i... read more

Adam B 

on BBB

4 years ago

Terrible services and policies. I placed an order online for two shirts. In a few days I received a pair of jeans I didn’t order. I asked for the order to be corrected and the shirts shipped, but they wanted proof of the wrong product I received. I was already out of town when this correspondence took place. I assumed in the meantime the sale would sell out of the shirts. I sent a photo of the jeans a few days later and they sent me a return label with an RMA for one of the shirts (that I never received) minus $7.95 for the ... read more

john r 

on BBB

5 years ago

BUYER BEWARE: DO NOT shop at J CREW. Our order was not refunded the amount that we were promised after customer support rep "Aaron P" promised us via email that the order would be refunded in full after it was returned. We messaged their support staff and they didn't refund us! We couldn't believe it. J CREW's customer service is honestly so terrible to deal with. They are rude and unresponsive. This will be the last time we ever shop with them. No wonder everything on their website is 40%-50% off! They scam you with cheap p... read more

Toni P 

on BBB

5 years ago

Purchase a pair of slippers, received two left feet. I had to pay for the return shipping. Not cool. 

Kika R 

on BBB

5 years ago

Online order was never assisted. Emails went on for several days without any recognition of the problem that I had where they refused to offer expedited shipping during an online order. When I emailed them asking for help with receiving expedited shipping I was told first to contact *** then in a second email from Michael R I was told they couldn't change the speed and that I should go back online and reorder the products I needed with expedited shipping. But expedited shipping was not an option! The 3rd customer service rep... read more

Kathy M 

on BBB

5 years ago

Ordered 2 pair of shoes. Sizes were widely wrong. Will never order from J Crew again.