J and J Automotive Repair & Service Medford

Edward S 

on Google

2 months ago

I would not recommend this shop. While I was waiting for service, I overheard the owner/manager talking about a customer's vehicle. From what I heard, the customer had apparently been told the car had a blown engine and wasn't worth driving, but the owner/manager then described it as having what he called a simple alternator issue. During the conversation, he also talked about buying the customer's vehicle after it had been represented as broken and would cost to much to fix. Hearing that left me with the impression that the... read more

Ben Greenlee 

on Google

3 months ago

I can't say enough great things about John and the team at J & J Automotive. From start to finish, John was a man of his word. He made a commitment to help me with my car and a warranty issue, and he honored that commitment every single step of the way — no excuses, no runaround, just integrity. What really set him apart was that he didn't just throw his hands up when things got complicated. He took the time to dig in and find a reasonable, practical solution that worked. That kind of problem-solving and dedication is rare, ... read more

siriusmk 

on Google

a year ago

An honest mechanic(s) is no oxymoron at J and J Automotive Repair and Service center in Medford. I suddenly had major electrical issues with my vehicle and John was upfront about his experience with the type of problem I was having and realistic about the time frame. I thought that taking it to the dealership would be my quicker option, but I was wrong. They not only were unable to resolve the problem, they suggested it was struck by lightening and I get insurance involved because it was too complicated. I then had it towed ... read more

Erik DePrince 

on Google

a year ago

John and the whole team were incredible! With my daughter just starting to drive, I wanted to make sure the car was in top shape—and they really came through. It’s such a relief to have peace of mind knowing everything’s running smoothly. Super quick turnaround time and very affordable. Huge thanks to everyone there!