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Ivy Veterinary Services : Dr. Cathy Emms Professional Corp
- Healthcare
- Thornton, ON
About this business
Location details
Essa Township, 7994 9th Line, Thornton, ON, L0L 2N0, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 1:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 1:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 7:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
I rarely leave negative reviews, but my experience at Ivy Vet Services has been beyond disappointing. From the very start, the front desk staff were extremely rude and dismissive. I brought in my tortoise, who was wheezing, and trusted that he would be treated with care. Instead, they took him into another room where I wasn’t allowed, performed an x-ray without me present, and gave him two antibiotic injections—also out of sight. This was uncomfortable and concerning. They then told me he would need to return every third day... read more
Negatives: 1. Dr force fed and prescribed food for my pet who had a paralytic ileus. He passed shortly thereafter, as in same day. 2. They sent a a 'Happy Birthday' email to my pet after death 3. They ordered wrong cremation and I was given him back loose in a cardboard scattering box. After I asked why since they knew I had an urn and wanted to keep him, she asked if I had a funnel to just add him to it. No plastic bag or pouch offered. I called the crematorium who then sent me what I needed. Positive: Staff are friendly.
Best exotic pets vet. Staff and the doctor are very detailed and professional. As a bird owner, I am so grateful they are in the area. Thank you for all your work
I have no words how compassionate the doctor and staff from this clinic are. I bought a bird who turned out to be sick, I called in and got appointment the next day which is almost impossible to find at any avian vet clinics. The doctor put so much care and heart into treating my bird and provided in depth treatment and explanation to me. While I hope my baby makes a full recovery I will always be grateful for the support I received at this clinic. Thank you. Grace & Pickle
I was very happy with my experience here. My mom had to bring in my chameleon due to a growth on his foot while I was away on a trip and this clinic was able to see us on a short notice as a first time client. (Also will add it’s extremely hard to find a vet who will see reptiles, exotics, avians etc. as there aren’t many out there and usually I get told they are not accepting new patients so the fact that Dr. Cathy Emms sees SO many species is amazing and shows extreme dedication to learning and wanting to help all types of... read more
Frequently asked questions about Ivy Veterinary Services : Dr. Cathy Emms Professional Corp
How is Ivy Veterinary Services : Dr. Cathy Emms Professional Corp rated?
Ivy Veterinary Services : Dr. Cathy Emms Professional Corp has a 4.3 star rating with 50 reviews.
When is Ivy Veterinary Services : Dr. Cathy Emms Professional Corp open?
Ivy Veterinary Services : Dr. Cathy Emms Professional Corp is open now. It will close at 5:00 p.m.
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