This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
ISS Automotive
- Automotive
- Bonney Lake, WA
About this business
Location details
9817 233rd Ave E Suite C, Bonney Lake, WA, 98391, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is a mess despite making it look easy. Never order from ISS! I ordered an instrument cluster and told them the mileage to program. They overshot the mileage by 70k miles!!!! I paid $400 for the cluster, somehow I get charged more if I don’t send MY cluster back in using their same shipping boxes from years ago with 10 other customers names on the labels. I paid $350 to install it, seeing the mileage was wrong once installed I had to pay to have it taken out and reinstall the new one once ISS programmed the right m... read more
2013 Cadillac Cue worked well, until it completely blacked out and became non operational. No radio, no screen display, and no ventilation controls. 3I contacted ISS customer service for my limited lifetime warranty and they instructed me to have it diagnosed somewhere else. So much for the lifetime warranty. Then they "ghosted" me in trying to confirm my lifetime warranty. The customer service rep, Melita, said the CUE systems they sell are made up of 3 components...the radio receiver, HMI module and CUE display. So what's ... read more
I work for a corporate company and placed an order with them 3 weeks ago. After two weeks I emailed and called with no avail so I cancelled the order and ordered it from another vendor. They finally replied two days later with tracking. I explained that I cancelled the order and to refund the card. They will not refund the card and they stuck me with a part I have no use for (3 weeks later). If this is how Sara treats a corporate company, think about how she'll treat the average customer.
I work for a corporate company and placed an order with them 3 weeks ago. After two weeks I emailed and called with no avail so I cancelled the order and ordered it from another vendor. They finally replied two days later with tracking. I explained that I cancelled the order and to refund the card. They will not refund the card and they stuck me with a part I have no use for (3 weeks later). If this is how Sara treats a corporate company, think about how she'll treat the average customer.
Contacted ISS to purchase a new instument cluster online. Got a quick response that after my purchase it was not available. They set up for me to ship mine, repair it with options I selected, and ship back. Repair was quick. Longests part was the shipping. Shipped on a tuesday and received it back on a Friday. I am in the PNW as is ISS which is why the turn around was super quick.
Frequently asked questions about ISS Automotive
How is ISS Automotive rated?
ISS Automotive has a 3.9 star rating with 106 reviews.
When is ISS Automotive open?
ISS Automotive is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com