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IQ Linens
- Hospitality
- Ramblewood, NJ
About this business
Location details
921 Pleasant Valley Ave, Ramblewood, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do NOT Order with this company. Can not make returns. Thank you for sharing your feedback. Were sorry to hear about your frustration with our return policy and apologize for any confusion. Since our items are custom-made specifically for each customer upon order placement, they are not eligible for returns. This is outlined on our policy page and confirmed during the shopping experience and in the order details. We hope this helps clarify our process!
Do NOT Order with this company. Can not make returns.
Business response:
Thank you for sharing your feedback. Were sorry to hear about your frustration with our return policy and apologize for any confusion. Since our items are custom-made specifically for each customer upon order placement, they are not eligible for returns. This is outlined on our policy page and confirmed during the shopping experience and in the order details. We hope this helps clarify our process!
If I could give zero I would. Read the reviews before ordering, they are scamming! BUYER BEWARE!
Ordered a table cloth from their online catalog. When I needed to return it to get a different size they said that it was custom and that it could not be returned. This was not a custom order.
Business response:
When I told them it was not custom but directly from the items on their site they said that at check out the item says custom. All of their items are deemed custom. That explains why there is just a recording for their customer service line that directs you to email them. They are not interested in customer service or satisfaction.
Ordered a stock table cloth from IQ Linens which was not the color I was expecting. When I contacted them about a return, they said I could not return it since it was a "custom" order. The exact same table cloth (including the exact same images of the product) are available from multiple different companies online. The table cloth was made by a different company and it was shipped 1 day after ordering, so I don't believe them when they say via email that they custom made it for me after I ordered it. Buyer be warned!
Would not accept return. Order not custom. This place is a ripoff. My order was on their drop down list. I should have read the reviews. They deserve the * rating.
Do not use this company for any custom orders. I ordered 3 tablecloths from them for $450. They came with pleats in the corners. You cannot order a cloth with a logo directly from their website. You have to contact them directly and communicate via email so I was not given an option of pleats or no pleats (I didn't even know that pleats on a tablecloth were a thing - I just wanted a fitted tablecloth). When I received them, they were over an inch off the ordered size in every dimension and had so much excess fabric in the co... read more
NO RETURNS.... if you try and return a product they tell you it was a custom order. The tablecloth I ordered was an option on their dropdown menu; however, when I needed to return it I was told it was a custom order. After several email exchanges with someone with the title General Manager, I was told they would not accept an exchange or return.In addition, the quality of the polyester fabric was fair to poor.
Frequently asked questions about IQ Linens
How is IQ Linens rated?
IQ Linens has a 1 star rating with 12 reviews.
When is IQ Linens open?
IQ Linens is closed now. It will open at 9:00 a.m.
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