Intermountain Healthcare

Yamileth Vallejo 

on Google

3 weeks ago

I want to thank the receptionist because when I got home I realized I'd lost my keys. The next day I went back and explained everything, and he kindly smiled, opened a drawer, and without even looking, took out my keys. Thank you so much! 

Boss Boss 

on Google

a month ago

All they do here is look at you tell you what they think don’t take the time to considerate what you tell them and what’s going on they give their opinion and that’s what it is and they’re so quick to collect insurance money and not do anything to help the patient but they’re really fast at collecting insurance money. I’ve been complaining about back pain and leg pain at the end of the day it’s what they want to tell you and that’s what it is mine when you’re the patient you know what’s going on with your body not them horri... read more

Colton Skuster 

on Google

2 months ago

Just got off the phone with I believe was someone named Kathy, she was the most rude person ive ever spoken to regarding healthcare. I’ve been waiting 10 days for this phone call, she cut me off several times and got upset at me for thinking it is a complicated process. I wish someone could go back and review this phone call to see just how unprofessional this was. October 15th at 9:55am if that helps. She hung up on me mid sentence too. 

Mack Drzayich 

on Google

3 months ago

It has been really frustrating as a patient here. It is almost impossible to actually talk to someone over the phone. HUGE wait times and mostly interacting with recorded operators. I had to switch from U of U because my insurance changed, and it has been such a hassle just to see a primary care provider. Whenever I need to see my doctor, they just encourage me to go to urgent care, which is an extra cost. Leaning a little too heavily into automated systems, in my opinion - losing touch with their patients' preferences and n... read more

Julie K 

on Google

4 months ago

currently trying to contact the Pain Clinic to follow up on a referral. I have been on hold for 30 mins the first try, then 45 mins the next and I still haven't connected with a human. I don't think they are even looking at the phones. No receptionist in that building is ever that busy. They just don't know how to manage inbound calls. SO FRUSTRATED!!!!