Interfirst Mortgage Company

Dan G. 

on Birdeye

a year ago

I am incredibly pleased with Abi's exceptional performance as a licensed senior loan officer throughout my home buying journey. His responsiveness, meticulous error detection, and impressive ability to resolve issues, even when they were not of his making, truly set him apart. Despite encountering a few hiccups caused by the escrow team, Abi's keen attention allowed him to identify and rectify these obstacles promptly, ultimately expediting the entire process by 10 days ahead of the initially set closing date. His dedication... read more

Michael B. 

on Birdeye

2 years ago

4 months to close, numerous errors (escrow of insurance and taxes, not knowing HELOC needed subbordination) all which needed correcting and delayed.closing. I emailed and called loan coordinator to correct these errors and she never called or emailed me back. The company is poorly organized and communication is extremely poor. The employees are poorly trained. Typically I was requested to upload a document, which underwriting would not review for another week, then another document, uploading documents I had already upl... read more

paige_paul@hotmail.com 

on Birdeye

2 years ago

DO NOT USE THIS LENDER. I had locked in 1.75% with a different lender, and then switched to Interfirst. That was 1/5/2022, it is now 4/19/22, and they are now telling me they can't finance our property. Last month they were trying to terminate our lock since they couldn't find an appraiser. They quoted $600 for an appraisal and said they could only find one that cost $2,750. We agreed to pay the extra $2k, but now they are closing our loan application because our property "no longer qualifies". We have asked a manger to call... read more

Tabatha R 

on BBB

3 years ago

Process was very smooth and straight forward. I had 2 holidays fall in my refinance time so it took slightly longer than they thought but otherwise easy. The fact that don't charge processing fees only required fees was amazing and easily made them the best deal available even better than my credit union and so much easier. . My refi was to combined a mortgage and 2nd mortgage after finishing our basement to add space. 

Ronda H 

on BBB

3 years ago

This was the easiest refinance I have done! And I should know, I've done about ****! ****** and ****** were extremely proactive, professional and very responsive! Their portal is extremely user friendly! In doing my research, **********************'s finance costs and interest rates were the lowest around. My previous mortgage company couldn't compete with them. Based on my experience, i would highly recommend them. 

Kyle F 

on BBB

3 years ago

This may be the single worst experience I've ever had with a financial institution. Since November I've been working with Interfirst to try and refinance my home loan and it's been a nightmare of a ride since it began. Between individuals sounding drunk or otherwise heavily distracted on the phone, to appointments completely being ignored or the details of said appointments being mixed up, you'd think I would have pulled out of this circus then, right? Well, I didn't, and I've had to cancel/reschedule the final signing five ... read more

Peter M 

on BBB

3 years ago

Bunch of frauds. Had a credit score over 800. Got pre approved after being assured multiple times that the rate lock could and would be extended past 30 as I needed and would not be an issue. 20 days came and we still couldnt find a house. Called to confirm rate lock extension and no answer (left voicemail). Emailed and no response. Called and emailed (both *** and ***** every day for almost two weeks to no avail. Received automated email saying my approval had expired. Finally got a call back from random guy (*****) at the ... read more

Aditya B 

on BBB

3 years ago

No issues, closed cash-out refinance within 30 days. It is always helpful to do your homework and ask questions along the way to ensure due diligence and set expectations on both sides. 

Justin S 

on BBB

3 years ago

The positives I can share are the rate on my 15 year mortgage and the Loan Originators (two) that I worked with. The rest of the process demonstrated quality and responsiveness deficiencies. Vague requests for information, slow reviews and responses to submissions to keep the loan closing on time and multiple demonstrations of simply not reading carefully enough what was submitted. Outcome was closing a month late and a crazy amount of frustration & work for me - even the closing company unprompted expressed frustration with... read more