Intercontinental Car Care Center

Ari D. 

on Yellow Pages

10 years ago

DO NOT GO HERE!!! AVOID AT ALL COST!!! i don't even know where to begin! We have roadside assistance through AMEX and they provided us with a tow by this company. We were towed to their shop but before agreeing to be towed we asked for rough pricing for an alternator. Let me add we knew the problem with the car before the tow truck had even arrived. So the tow guy Mike priced us roughly 350 for parts and labor. The following day we follow up with the shop to ask for exact pricing and their price doubled. They were charging u... read more

Bob J. 

on Yellow Pages

10 years ago

Truly disappointed in my experience here for the first and only time. I truly felt I was ripped off and taken advantage of. I do not recommend any customer to this garage. My car was serviced for one known issue due to a break down. Rather than just fix the issue and let me be on my way, I was told of two other problems that had never existed before entering this garage, one of which, a shifting issue, which suddenly occurred and that it had to be fixed or else it couldn't be driven out of their lot so it was claimed...I nev... read more

D K. 

on Yellow Pages

10 years ago

Completely unprofessional. The concept of customer care is unknown to them. These crooks are being contracted to do roadside assistance by major insurances and car clubs. Given initially 45 mins wait time for tow truck to arrive, I gave them a call to check the status after 1hr and was told to wait another 40 mins. After I politely suggested that it would be more than 2 times more that initial estimate, the lady (if I can call her that) on the other side of the line became very rude and agitated and told me that I need to ca... read more

slavad 

on Yellow Pages

12 years ago

There was very unprofessional service. Jack brought my car into Intercontinental Repair Shop for repairing. It took my car 2 weeks to repair because the shop did not have all necessary parts for my car (Hyundai Sonata 2011). He told me the address of the shop, which is 179 Osborne Road, Harrison, NY. On Monday, Feb 11, 2013, I called him and asked when I can take my car. He told me I can come on Wednesday (Feb 13) or on Thursday (Feb 14), and he said “OK”. I decided to come on Thursday, and I told him about this. When I came... read more

capaci 

on Yellow Pages

12 years ago

For the person with the Porsche....Maybe its you that knows nothing of how to tow a Porsche. I know for a fact that you do indeed need to have it flatbed-ed and need to use wood planks to raise it up off the ground as you load the car onto the flatbed. If you do not you will then scratch the car up and would have had a lot of other damage. This company has towed my Porsche 930 wide body on numerous occasions. And if you didn't know my 930 is only an inch off the ground. If they didn't put the wood down I would have told them... read more

V S. 

on Yellow Pages

13 years ago

DO NOT USE THIS COMPANY they are lying thieves! Scraped the bottom of a brand new Porsche Panamera Turbo when they tried to tow it with the wrong truck & drove it straight up the back. He then pulled out two planks of wood to get it up there at which point we told him to leave. When trying to make a claim later they denied everything! How people can be so extremely dishonest is beyond me.