INTEGRIS Health Patient Financial Services Customer Service

McKinsee C 

on Google

2 weeks ago

I have made 6 calls to take care of an issue that I should have never been billed for. Doctor documented no appointment do not bill but the billing office decided that the doctor is wrong and there was an appointment to bill. Which feels like fraud to me. 

Kara LePage 

on Google

2 weeks ago

I’d give the billing (call center?) customer service department zero stars if I could. I called customer service to get an itemized receipt and the representative told me that wasn’t possible and they do not provide itemized receipts. Funny enough, I called the same number less than two weeks prior and received an itemized receipt for a different visit. After asking to speak with a Supervisor regarding this issue, I was placed on hold for over just under thirty minutes. Absolutely unacceptable. The gentleman I spoke with nee... read more

Jackie Garland 

on Google

a month ago

Terrible customer service!! Outsourced billing services and since have essentially b en unresponsive to patient concerns. 

Laura Mockelmann 

on Google

3 months ago

If I could give 0 stars I would. Integris Network is soooo bad I switched insurances that would not cover Integris Network. I took my son to the emergency room. About a month after CAC started calling about invoices that were past due. Integris never sent a couple of these invoices so I did not have. I told CAC this and the guy accused me that I was not going to pay bills at all. I kindly explained that I do not pay bills blind and would need a copy of bills. I received 3 of them and not the 4th one that was over a thousand ... read more

Mark Wiygul 

on Google

4 months ago

They keep sending me a bill.And I don't owe many money.And when I call, they say they don't have a balance on my account.But they keep sending me emails saying I owe money.It's really frustrating to deal with them if I had if I didn't like my doctor I'd find somebody else to go to it