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Insul-Kings

4.1

About this business

Insulation and weatherization services. 

Location details

50 Boston Rd, Lowell, MA, 01852, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.162 reviews
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James G.'s profile image
James G. 
4 years ago

If I could leave a worse review I would. I will make sure to leave the lowest review I can on each platform I can find. These guys were terrible to work with. My experience with them stared off fine until the blew through 3 sections of dry wall in my house. They took forever to replace the drywall, did not clean my house, and they were hired through m%%%%%% save. They did not finish the job insulating my house. Then proceeded to tell me that they told m%%%%%% save about what happened, and I called to confirm with m%%%%%% sav... read more

Business response:

We are sorry for the reviewers' dissatisfaction. The cellulose insulation (made from ground up newspaper) is installed from the exterior of the house through 3" holes we drill and fill, under pressure in order to meet insulation density standards set by building code. Cellulose insulation is safe but dusty and messy. Is the only type of insulation that ******** pays for (100% free currently) and can result in wall cracking or blowouts, particularly if the drywall is thin as was the case here. ******** did advise the customer... read more

James G.'s profile image
James G. 
4 years ago

If I could leave a worse review I would. I will make sure to leave the lowest review I can on each platform I can find. These guys were terrible to work with. My experience with them stared off fine until the blew through 3 sections of dry wall in my house. They took forever to replace the drywall, did not clean my house, and they were hired through mass save. They did not finish the job insulating my house. Then proceeded to tell me that they told mass save about what happened, and I called to confirm with mass save and the... read more

Business response:

We are sorry for the reviewers' dissatisfaction. The cellulose insulation (made from ground up newspaper) is installed from the exterior of the house through 3" holes we drill and fill, under pressure in order to meet insulation density standards set by building code. Cellulose insulation is safe but dusty and messy. Is the only type of insulation that ******** pays for (100% free currently) and can result in wall cracking or blowouts, particularly if the drywall is thin as was the case here. ******** did advise the customer... read more

Fred S's profile image
Fred S 
5 years ago

They did a great job, where friendly and great over the phone. I would recommend them and look forward to using them again. 

Cecilia P's profile image
Cecilia P 
5 years ago

Schedule gutter cleaning about 6 weeks in advance. Supposed to come week of Thanksgiving. I called 2 times prior to that week to confirm they were coming out. Assured I was on their schedule and would receive call the day prior. Never came out that week. Snow arrived the beginning of the next week. I tried calling several times during business hours. No answer. I finally left a message and asked for a call back. Haven't heard from them and it's been a week. My gutters were in desperate need of cleaning. Now I'm stuck. Terrib... read more

Mike J.'s profile image
Mike J. 
6 years ago

I am sharing a copy of the email I just sent to New England Home Performance Kings- Subject: Personal property damages at my property Keith, Mike, We are sending this notification to inform you that neither you nor any of your associates shall be allowed on our property. We made it clear in a previous phone call to your offices and an email to ***** *******that your people are not to come over here on a rainy day. Still, they came over but were not able to do any work because of the pouring rain, however they walked over sev... read more

Ethan K.'s profile image
Ethan K. 
7 years ago

I scheduled a dryer vent cleaning. They called & confirmed the agreed upon date/time. No call, no show. I called them 1.5hrs after the appointment to see what happened. No return call. I called a 2nd time an hour later & requested a supervisor; I was assured a supervisor would return my call ASAP. No call back. 

Helen & Albert B.'s profile image
Helen & Albert B. 
8 years ago

We are very satisfied with the installation of new gutters on our old home here in ******* *** The workers Brian and Miguel were professional, pleasant and a well trained team; We are thankful that the recommendation of screens for the gutters only needs to be flushed with a garden hose from time to time. We will not missed the endless hours several times a year scooping out leaves. We are very satisfied and wish we had called a lot sooner to have the new gutters. New gutters really added to the appearance of our old home. W... read more

Business response:

Thank you, we are glad to serve. 

Clare S.'s profile image
Clare S. 
8 years ago

I want to share a negative experience about this business. I bought this old house a few months ago. My neighbors let me know that when it rained, water would come over the end cap of the gutter and spill onto their drive and front walkway (rather than going thru the downspout, and directed away from them at the base). So I contacted NE Home Performance Kings. I told them my problem, thinking I probably needed a cleaning, but that I'd definitely need a diagnostic check as to what was in good repair and what wasn't, in order ... read more

Business response:

We are sorry that the customer had a bad experience. The customer doesn't feel that she should pay for the service because there was not a lot of debris in the gutter and water wasn't used. Our service is not based on the amount of debris in the gutter. The price for our service is based on several factors (such as size & height of the home & drive time - the customer is 50 mins from our office, and this time a year, a winter service charge) and was quoted over the phone based on those factors of which the customer accepted ... read more

Frequently asked questions about Insul-Kings

How is Insul-Kings rated?

Insul-Kings has a 4.1 star rating with 62 reviews. 

When is Insul-Kings open?

Insul-Kings is closed now. It will open tomorrow at 8:00 a.m. 

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