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Instep
- Shoe Stores
- Austin, TX
About this business
Alterations & Custom Sandals, Clark's, Dansko, Earth, Insoles, Lifts, Mbt and More, Naot, Style & Comfort by Birkenstock
Location details
1010 W 38th Ste 150, Suite 150, Austin, TX, 78705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great Service - If you don't mind a guilt trip – I came in to buy my first set of "real" kitchen shoes the other day and I can't tell you how great the service was. Both of the ladies there that day were attentive and helpful, happily going out of their way to assist me in not only finding a shoe to fit my needs but also in my final decision. Unfortunately I made the wrong decision. I returned promptly the next day, shoes and apologies in hand, pride hanging by a thread, to find that to my dismay that neither Abbey nor the o... read more
Excellent service!! – I went to InStep because I needed my orthotics adjusted. The Pedorthist at Instep is named Stephen and he is truly amazing. He met with me and gave me 2 different add ons for my orthotic to try and called me several times to see how they were feeling and to ask which one was working better. He emailed my podiatrist during the week to let him know what I had told him. I gave Stephen the orthotics so he could permantly attach the add ons and he offered to re-align them with a cushionier fabric to help my ... read more
Editorial Review – Footcare specialists also sell stylish and comfortable footwear by Birkenstock, Crocs, Dansko and more.
5 year customer – I have been an InStep customer for 5 years. I appreciate the friendliness and expertise of the staff. I have never been displeased with the service although I dislike buying shoes. They make it very pleasant. They give me space and time to consider my purchase, which is just what I need. Even if I pick out something that is wrong for my feet, they will help me find something like it that works for my difficult feet.
Great shoe selection and Great customer service – I had been looking for a new pair of shoes for work for sometime. Their staff was very knowledgable about their shoes. They helped me realize what kind of shoe my feet needed (neutral or negative heal) for comfort since I am on my feet all day. I am on my feet 8 hours a day, 5 days a week and no longer have sore feet when I go home. I found that In Step has the best selection of Birkenstock. It took me 3 visits to make up my mind, but I LOVE the shoes I bought and wear them e... read more
Disagree wuth "blisters" - InStep is an excellent shoe store with friendly, patient, knowledgeable staff – I have had foot pain since I was 13 (I am now 29). I went into InStep with some challenging problems. I am very particular about my shoes, needed a high toe box, needed help with even higher arch support than Danscos offer, and don't have much money. They were patient and cheerful as I tried on probably 15 pairs of shoes. When we finally selected a pair, they stretched the leather in a spot where it was a little too tig... read more
their shoes gave me blisters on my euopean vacation – I purchased Dansko shoes from In Step and while walking around in Europe, i got horrible blisters. You know how bad that is on vacation. Not all comfort shoe stores are equal. The reason these shoes gave me blisters is they were not properly fitted to me. So, that means, In Step does not train their staff to properly fit shoes. Shame on you guys for selling me Danskos without a proper fitting. I have since found a comfort shoe store that does me right.
Business response:
We are sorry that Sharon was unhappy with her shoes. We wish that she had come to us and allowed us to fix the problem and hope to still have that opportunity. We do make mistakes and our goal is to respond and correct those mistakes as best we can. We do, however, disagree with the assertion that her blisters are evidence that we have an untrained staff. Our records show that she bought the shoes on 2/6/07 and the same day exchanged the shoes for a size that we did not recommend. We were concerned enough to note that fact o... read more
Frequently asked questions about Instep
How is Instep rated?
Instep has a 4.8 star rating with 177 reviews.
When is Instep open?
Instep is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com