Inova Emergency Room - HealthPlex Franconia/Springfield

Raelynn 

on Google

2 weeks ago

I checked into this emergency room unprepared with out my wallet, my ID, my insurance cards basically everything. I explained to the woman at the front that my husband would just have to bring me my stuff when he came back to pick me up, and she proceeded to make me sit there and text and call my husband, to get my “insurance information” before she would check me in. Is that seriously how you all treat your patients that are there because they feel horrible and feel like crap?? My husband was on a zoom meeting for work and ... read more

Jonny Brown 

on Google

4 weeks ago

Honestly, the employees were ok. I'm SURE it is management that keeps them understaffed (only one doctor). I came in at 11:50pm the other night and waited 4.5 hours for a 5 minute check. I see others saying they felt forgotten about, and that is my experience as well. Once I was brought to the hallway, nobody communicated with me on how long my wait would be, possible options, etc. Dr. was nice and some of the nurses were (others were unprofessional). When I was discharged, I had to ask to have the IV in my arm removed. They... read more

Raha A 

on Google

2 months ago

I had a deep cut on my hand that required stitching and went to the emergency room on Saturday night at 11 p.m. I was in and out of the ER in just 30 minutes. The personnel there were very nice, professional, and efficient. I was very impressed. 

Perfect Perfect 

on Google

3 months ago

I was in the ER few hours ago the whole team was professional and nice. Starting from the receptionist lady and the doctor. Special thank you for “Lydia” and “Alissa” you guys are awesome. Thank you for making my experience so comfortable!