Innovative Ceramics Inc

grumpkat 

on Citysearch

17 years ago

Terrible service – I stopped by ICI the other day to look around, and didn't think much about the fact that no one offered to help me, since I was just browsing the showroom. I returned again the next day with my husband hoping to speak with someone regarding a planned remodel of my master bathroon. This time, my husband and I looked around for 20 minutes before an employee came out of the back as we were about to leave. He said he would get the owner, who would be able to help us. When the owner appeared, he basically told ... read more

Joyce85 

on Citysearch

17 years ago

I have done my homework...This place is tops! – I am taking time to write this review because I had such an outstanding P.R. with ICI. I am 53 yrs old & had no idea what tile was these days. Steve was extremely helpful, he explained every question I had. He gave my husband numerous pointers on design & even drew a picture of what the shower should look like, so our installer had no problems putting tile in the way we wanted. I tell ya, my husband was tickled pink when we were done. I would definately recommend ICI , they hav... read more

iciowner 

on Citysearch

17 years ago

ICI gives 20-30% off everyday to everyone! – To the lady "six2love", who was unhappy about returning her item....Iam the owner & mgr you spoke with...although your detailed review was pretty true..heres where your story lacked integrity... 1.) The shower knitch you bought was returned damaged on the top right & bottom left corners & cannot be re-sold...I guess shoving it between 2x4's didn't work...any professional installer has to "retro fit" each knitch. This means you have to reposition studs to fit knitch properly. You g... read more

six2luv 

on Citysearch

18 years ago

Lacking customer service – During the remodeling of our home we visited several tile companies to purchase our tile from. In visiting Innovative Ceramics we met a some helpful people. However, we decided to buy our tile elsewhere do to the time from ordering until delivery and their return policy. They do not allow any returns of excess tiles. We did return to Innovative Ceramics to look at shower inset boxes. They had 2 to choose from and we selected one for $85. We were unsure of the space in the shower and asked if it doe... read more