Indulgences Skin Health

Jeff Young 

on Google

4 weeks ago

A gift card given to me had been lost in my relocation from Newcastle to Lake Macquarie and resurfaced 11 months after the expiry date quoted on the card. Checking the legalities of such an expiry, confirms 3 years "as a minimum", must be provided by a retailer. Therefore Indulgences are within their rights, however their approach from the outset was "it has expired, therefore it is worthless". No further discussion. Disappointed as I am, it is clear they are happy to take your money and under no circumstances will they offe... read more

Kate Johnson 

on Google

4 months ago

Poor client service. I booked in a week or so ago, with the appointment scheduled for the following night. On the day of the app, I was advised that I'd need to work from our Sydney office and could not make the appointment in time. I called around 9.00am to cancel the appointment, apologising and offering to reschedule to the next week. The individual I spoke with told me that they would be charging me a fee for the last reschedule regardless. I asked if she had the discretion not to impose the fee, as I could not avoid the... read more

Nicole Hunt 

on Google

5 months ago

My Signature Treatment with Sarah today was next level luxury. I can’t decide which bit I liked best - the massage or the facial. Sarah was so friendly, professional and extremely good at her job. I’m already looking forward to another one! 

Madeleine L 

on Google

5 months ago

I tried to contact this clinic both before and for more than a week after my appointment to let them know I had sustained a head injury and would be unable to attend. Despite repeated calls, I couldn’t reach anyone and eventually had to walk in just to speak with someone. When I eventually spoke with the owner and explained the circumstances, I was met with hostility and a complete lack of professionalism. Instead of acknowledging the clinic’s poor responsiveness, I was asked why I was “only letting them know a week after th... read more

Jennifer E 

on Google

5 months ago

I have been having my regular brow and lip wax, eyelash tint at Indulgences for the last 4 months - an excellent job each time. Importantly, no ageism. (Sadly, some salons make their preference for younger clients obvious)