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Index Bath

2.9

About this business

Location details

411 Walnut St #10767, Green Cove Springs, FL, 32043, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 6:30 p.m.
Tue8:30 a.m. to 6:30 p.m.
Wed8:30 a.m. to 6:30 p.m.
Thu8:30 a.m. to 6:30 p.m.
Fri8:30 a.m. to 6:30 p.m.
SatClosed
SunClosed
2.939 reviews
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Kathleen K's profile image
Kathleen K 
2 months ago

DO NOT BUY FROM THIS COMPANY. YOU MAY BE ALRIGHT IF YOU LIKE YOUR ITEM.BUT THEY WILL NOT TAKE A RETURN.i WENT BACK AND FORTH WITH THEM ON EMAILS AND THEY SIMPLY SAID THEY WOULD NOT HELP ME WITH A RETURN. THEY OFFERED ME 20% BACK ON A BRAND NEW, UNUSED KITCHEN FAUCET AND WOULD DO NO BETTER. 

BRIAN B's profile image
BRIAN B 
3 months ago

Index Bath is a total scam I ordered a slim bathroom cabinet and paid for it. After ordering it they tried to send me a bill for more and said that the product wasnt listed correctly due to a glitch After fighting with them, the company finally agreed to ship the product. After waiting quite some time they messaged me that I canceled the order. I did not. This company is horrible I recommend that you stay far away based upon my personal experience 

BRIAN B's profile image
BRIAN B 
3 months ago

Index Bath is a total scam I ordered a slim bathroom cabinet and paid for it. After ordering it they tried to send me a bill for more and said that the product wasnt listed correctly due to a glitch After fighting with them, the company finally agreed to ship the product. After waiting quite some time they messaged me that I canceled the order. I did not. This company is horrible I recommend that you stay far away based upon my personal experience 

Supriya I's profile image
Supriya I 
6 months ago

Do not buy anything from this business. They are a fraudulent, unethical Business. Their customer service doesn't work (has been under maintenance) and they won't provide refund for unopened and brand new products. I order two heated towel rods from then for $1000 in May. Our builder advised that these rods cannot be used in our home so I reached out to them to organize return. I was advised to wait until the product es were delivered to get a return label and process returns. The product finally got delivered on July 8 but ... read more

NICOLE K's profile image
NICOLE K 
10 months ago

Do not purchase anything from this rip off company. None of your order will have all of the parts. You probably wont even get half of your order. No one cares. Apparently, their customer service line has been under maintenance for 4 months! They refuse to answer any calls. This company has been reported. 

Tami K's profile image
Tami K 
a year ago

Not a reputable source. Asked for return shipping instructions due to poor quality and aesthetics of product purchased @ $200. Product was not as described on site. Company is refusing to send shipping instructions & instead offering multiple options (one at a time dragging this out). Option 1: store credit & keep product Option 2: 30% refund and keep product. I just want my full purchase price refunded and a shipping label to return unused product. I am on round 4 email and calling company today. Shot time **** & tied up $2... read more

John B's profile image
John B 
a year ago

Run, dont buy!!! Worst customer service. I ordered 2 drains and one was missing half its parts. So I tried to call customer service. THEY DONT HAVE A HOTLINE TO REACH THEM. The ask you to email into a black hole. When they answer after 1 week. They make you prove missing parts with a picture?!? I sent them the piece other one had. More days go by. They cant read a simple pic file. Another week goes by. They inform me it will be 6-8 more weeks to deliver. I ask for a tracking number. no tracking number can be provided. They d... read more

Saddmun A's profile image
Saddmun A 
a year ago

BEWARE index bath Dont buy bath and shower products from Index Bath. They are a total scam company that continually delays delivering a product and refuses to give a refund. *** luckily disputed the charge with my credit card company (you should do the same so they get flagged) but Im still waiting for their responses to my refund requests (theyve gone radio silent) I ordered a bidet on June 4 and as of this post its July 13th absolutely insane. Lets bring this scam company out of business! Theyre based in ***** and are in t... read more

Chris L's profile image
Chris L 
2 years ago

This company is dishonest, misrepresents themselves, and makes it near-impossible to return items. It's the worst returns process I've ever experienced.My wife and I ordered two kitchen faucets in different orders from Index Bath to our home in **********. They arrived as pictured, but we ended up wanting to return them after seeing and feeling them in real life.The company's Return Policy and Refund Policy pages indicated that if the products were unused and it had been less than 30 days, we'd be eligible for a refund. It a... read more

Frequently asked questions about Index Bath

How is Index Bath rated?

Index Bath has a 2.9 star rating with 39 reviews. 

When is Index Bath open?

Index Bath is closed now. It will open tomorrow at 8:30 a.m. 

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