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Independent Living Specialists - Randwick Store
- Consumer Services
- Randwick, NSW
About this business
At ILS, our main goal is to provide you with the very best quality mobility equipment and service and, above all, give you back your independence. Our range includes Mobility Scooters, Wheelchairs, Lift Chairs, Walking Sticks and other mobility aids. Pride and Drive Medical are just some of the well-known brands of Mobility Scooters and Lift Chairs we offer as they are well-known for their quality and reliability. We source from the most reliable brands across all categories. Our ILS Randwick store is located on Alison Road ... read more
Location details
204 Alison Rd, Randwick, NSW, 2031, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Absolute worst service. No one answers the phone or responds to emails. Trying to purchase/rent products at a time of need without any response. Shocking.
Disgraceful treatment of a man with dementia. Waiting for an order to be delivered for many many weeks with no answers as to when it will be finally delivered. Treat elderly vulnerable people with no respect or dignity. If you require items for elderly go elsewhere. They take your money and take forever to deliver and cannot even give you a basic time frame. They have promised me countless times items would be delivered and constantly fail to show up. Disgraceful.
Absolutely the worst experience. Business has no after sale service at all. Nobody answers your phone call. Booking through Randwick store proved to be useless. Walker is still under warranty, was purchased on February 2023. The screws on the brake handle keep falling out.They supposed to provide service to the disabled people. It looks like management don't give a damn.
Driven across Sydney to Randwick store - unstaffed despite during stated opening hours. Called office who had no idea, unable to find out when/if staff member would be attending work
I'd like to premise this by saying if there was an option to provide a zero star rating I would have chosen it. I have been waiting since early August 2022 for delivery of a Walker and an over the toilet commode. I paid for it as soon as it was ordered. I have spoken to Charlotte and Angus on numerous occasions and as of 7 November have still not received these products for my 89 year old mother who is very frail. As I had not heard a word from ILS Randwick, I called and spoke with Charlotte and Angus on various occasions to... read more
Frequently asked questions about Independent Living Specialists - Randwick Store
How is Independent Living Specialists - Randwick Store rated?
Independent Living Specialists - Randwick Store has a 3.3 star rating with 22 reviews.
When is Independent Living Specialists - Randwick Store open?
Independent Living Specialists - Randwick Store is closed now. It will open on Tuesday at 9:00 a.m.
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