Imperial Transportation

Daniel Villani 

on Google

3 weeks ago

We needed a 3 bedroom unit for our vacation and this property is one of a few that had what we needed. The rooms are a bit dated and there was a lot of dust on the AC vent that my wife had to clean since I have a dust allergy. The elevator broke on the second day where we had to press the up button to get the elevator to stop at our floor. We went the whole week like this with no fix. I used to get free parking at the Marriott vacation club properties with my status but they didn't honor it this time and I was charged $25 pe... read more

Veronica Devilla Leon Vaus 

on Google

3 weeks ago

I just want to give a huge shout out to the staff, especially to one named Nathaniel. Initially I felt so bad calling for service so late but he showed up with amazing attitude and was very friendly! The overall service my family and I recieved here has been amazing and the rooms were amazing. It is such a beautiful hotel, apartments, pool, etc. Well located, all parks easily accessible. The small 24-hour shop is very convenient. The staff is always friendly. Highly recommend staying here 

Ivory Randall 

on Google

a month ago

I booked a 3 bedroom villa for 5 people. Everyone loved the villa. It was very spacious and perfect for our stay. The rooms were nice, its updated however not super modern. It was honestly perfect for us. We went food shopping and were able to cook on a daily basis. Our balcony overlooked the lake and it was netted so no bugs could get in. It was pretty quiet around the area. We used the pool closest to our villa and basically had it to ourselves. While there we used the gym, it had everything you needed but was fairly small... read more

Prince A 

on Google

2 months ago

My family and I had a very disappointing stay at Marriott’s Imperial Palms Villas. Several staff members were unprofessional and rude, and there was clearly no proper training. We kept receiving conflicting information about basic things like towel service, which made the experience even more frustrating. One staff member in particular — Matthew — stood out for all the wrong reasons. He was rude, not approachable, and made up his own rules. When we called the front desk, he was extremely disrespectful and unhelpful. It hones... read more