Imperial Heating & Cooling

Doug Brown 

on Google

a year ago

Had Brian install four brand new units in a fourplex remodel in 2022. When one stopped working a year later, he wouldn’t return my calls. When another one stopped working, he again wouldn’t return my calls. Unless you are comfortable having upset tenants and having to pay someone else to do work that should be under warranty, don’t use Imperial Heating and Air. They just disappeared into the night once they got paid for the install. 

Emily Dodds 

on Google

a year ago

Brian was FANTASTIC when putting in the unit, but has since ghosted me. The blow motor went out in 3 years, which should most certainly be under warranty and he will not call me back. This isn't the first thing that I have tried to get into contact with him but to no avail. It's frustrating that now I will have to pay more because other companies will not honor the warranty. 

Clarissa 

on Google

3 years ago

Brian installed a new AC unit almost 1 year ago. The AC stopped working. Called Brian informed him that the AC he installed less than a year ago has stopped working. His response was I’m booked 2 weeks out. The professional response should have been I will come to check it out ASAP. I called another company to inspect the unit who came the same day. I was informed that a filter should have been installed with the unit. I called Brian. He was informed by the technician that the issue was the filter. Brian’s initial response w... read more

Ronda Smith 

on Google

3 years ago

A huge thank you to Brian for his impeccable work on our a/c unit. It was hot outside and expected to be even hotter over the next few days when our a/c decided to fail. Several of our neighbors referred us to Brian. He made time in his busy schedule to come out last minute. His expertise allowed him to diagnose & repair problems quickly & efficiently. His company will be the only one we use in the future. 

Jim Bonfield 

on Google

3 years ago

What a great experience. I try to use small business whenever I can and I was fortunate to find Brian and his crew. Their quote was more than fair they arrived on time they did the installation faster than I thought possible. They removed the old unit and put in the new system that was half the size and far more efficient. I enjoyed the transaction a lot and it was nice to not have to work with a larger company. Support local business.