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ILM Equipment
- Consumer Services
- Castle Hayne, NC
About this business
Location details
213 Crowatan Rd, Castle Hayne, NC, 28429, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a machine from ILM under the clear agreement that the main lift cylinders—not the boom extension—would be fully rebuilt before delivery. We shook on that deal. That promise is the only reason we agreed to move forward with the purchase, even knowing the equipment was older. From the start, it was clear something wasn’t right. The machine arrived and immediately struggled to lift properly—the same issue we were told was fixed. We didn’t even get 10 hours of use before problems started showing again. The main cyli... read more
From day one, it was obvious something was wrong. The machine struggled to lift, the same issues reappeared. The machine barely worked every other week. The rest of the time, it sat broken while ILM offered only temporary, low-effort fixes—catch pans, patches, excuses. It was not only frustrating—it was unprofessional. We overpaid hoping to build a relationship with a reliable local vendor. Instead, we lost thousands in business: delayed containers, idle drivers, lost clients. This wasn’t due to misuse—we took care of the ma... read more
The full story is ; We agreed price over 160k + interest , we put 50k initial deposit and the rest on payments. Similar 30 years old machine we can get on auctions AS-IS for 35-50k average ( Iron Planet, Ritchie Bros , Equipment auctions etc. ) We decided to buy the one more expensive and don't risk auction unit that may have hidden issues like engine or hydraulic problems , that’s why we decided to buy 30 years old machine from reliable looking good professional local company expected at the same time that will get machine ... read more
We purchased a machine from ILM under the clear agreement that the main lift cylinders—not the boom extension—would be fully rebuilt before delivery. We shook on that deal. That promise is the only reason we agreed to move forward with the purchase, even knowing the equipment was older. From the start, it was clear something wasn’t right. The machine arrived and immediately struggled to lift properly—the same issue we were told was fixed. We didn’t even get 10 hours of use before problems started showing again. The main cyli... read more
Be very careful with this company. We are local and decided to pay premium 50k for the machine because of convenient location for service , maintenance etc. We make agreement and they delivered the machine in about month later. From day 1 there was so much issues and huge oil leaks everywhere. They were coming every few days to fix it temporarily, refill oil and come back, the machine was working for maximum one hour and again shut down. Not going to reverse or can’t unlock containers, not lifting up or stuck when the contai... read more
Frequently asked questions about ILM Equipment
How is ILM Equipment rated?
ILM Equipment has a 2 star rating with 7 reviews.
When is ILM Equipment open?
ILM Equipment is closed now. It will open at 9:00 a.m.
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