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Illusion Gas Log Fires & Ultimate Wood Heaters

4.6

About this business

Illusion Australia in Epping has passionately served the people of Australia for over 25 years from our 9 retail stores and now also online. We are Australia’s largest manufacturer of gas heaters and wood heaters. Our long-term goals are to continue to proudly manufacture exquisite, quality Australian Made gas heaters, to warm people’s hearts and their homes. Unsurpassed quality and craftsmanship at an unbeatable price, factory direct to the public…the way it has always been. Please contact one of our spec... read more

Location details

74-76 Cooper St, Epping, VIC, 3076, Australia

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.6364 reviews
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Paul Skorsis's profile image
Paul Skorsis 
on Google
3 days ago

Great experience today with purchasing my woodheater! Mafalda was so friendly and had amazing knowledge and was so very helpful. 100% recommend 

David A's profile image
David A 
on Google
4 days ago

Went into the store this week and met George. 100% good guy who spent the time to show me around and talk through all the options. After I chose my heater, I then spent some time on the phone with Adriana & Diana also helping me with some questions and all were fantastic to deal with. Had the site inspection booked which was all confirmed with text messages letting me know when they were coming & on their way (which was great), I decided to upgrade the actual heater I bought for a bigger version, and George once again was mo... read more

Rachael Hall's profile image
Rachael Hall 
on Google
2 weeks ago

Diana from Illusion Epping is one of the best customer service providers I've ever experienced. Competent, happy, interested and extremely knowledgeable.... I not only walked away from the store with a brand new awesome fireplace, but a massive smile too!! Thanks Diana for making the whole experience enjoyable and educational! I can't wait to sit around my new fire with my family, creating more memories. Highly recommended. 

Laura Hewat's profile image
Laura Hewat 
on Google
2 weeks ago

We went into ultimate with lots of questions regarding renovating an older ultimate wood heater. Mafalda and Daniel were full of knowledge and went above and beyond to help us with our enquiries. Super friendly staff, so willing to help and they gave us a great price on the items we purchased. Highly recommend the Epping store for their lovely nature and knowledge when fireplace shopping. Thanks again  

Gary AD's profile image
Gary AD 
on Google
3 weeks ago

Recently purchased a Gas log fire. Fantastic service and knowledge from Daniel. Always available to take my calls and and answer all my questions to make sure it was the right unit for my place and also guidance on the installation process. Thanks Daniel 

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Frequently asked questions about Illusion Gas Log Fires & Ultimate Wood Heaters

How is Illusion Gas Log Fires & Ultimate Wood Heaters rated?

Illusion Gas Log Fires & Ultimate Wood Heaters has a 4.6 star rating with 364 reviews. 

When is Illusion Gas Log Fires & Ultimate Wood Heaters open?

Illusion Gas Log Fires & Ultimate Wood Heaters is closed now. It will open at 9:00 a.m. 

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