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Illusion Gas Log Fires & Ultimate Wood Heaters
- Contractors
- Dandenong, VIC
About this business
Illusion Australia in Dandenong has passionately served the people of Australia for over 25 years from our 9 retail stores and now also online. We are Australia’s largest manufacturer of gas heaters and wood heaters. Our long-term goals are to continue to proudly manufacture exquisite, quality Australian Made gas heaters, to warm people’s hearts and their homes. Unsurpassed quality and craftsmanship at an unbeatable price, factory direct to the public…the way it has always been. Please contact one of our s... read more
Location details
145 S Gippsland Hwy, Dandenong, VIC, 3175, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Sales & ordering process were fine, but post install customer service was very unprofessional and left a very bad taste in my mouth. The wood heater is working well, but service needs improvement, I wouldn't recommend on this basis.
5 stars for the excellent service, professional team, and being on time. I would like to mention the names of those who assisted me over the phone ( Leanne & Louisa). who patiently listened to my complaints, and I didn’t even need to drive all the way to Dandenong. Everything went smoothly. I love supporting businesses that truly know how to work professionally.
So we bought a brand new elite 30 wood heater and flue kit in 2021. We were assured assistance with the install. Fast forward to 2025. We still have a brand new wood heater never used and were denied assistance for installation. I was given numbers of contractors that never got back to my request for an installation and then I was told to look up my own due to the fact the in house installer only installs heaters when purchased from ultimate heaters. I actually don’t get the policy. I try to keep money flowing in a Aussie ow... read more
We have had the LPG Log Gass fire just 3 years June 2025, it has been nothing but trouble every time the gas bottle runs out we have great difficulty relighting it, if you can get Illusions service dept to answer your call they never follow up we had a local gas plumber out , the problem is the receiver in the gas unit its so flimsy it doesn't hold the batteries into keep connection, It is a big disappointment we would never recommend an Illusion gas fire , Faulty cheap parts and no follow up and a disgusing unprofessional s... read more
Frequently asked questions about Illusion Gas Log Fires & Ultimate Wood Heaters
How is Illusion Gas Log Fires & Ultimate Wood Heaters rated?
Illusion Gas Log Fires & Ultimate Wood Heaters has a 4.2 star rating with 540 reviews.
When is Illusion Gas Log Fires & Ultimate Wood Heaters open?
Illusion Gas Log Fires & Ultimate Wood Heaters is open now. It will close at 5:00 p.m.
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