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Illinois American Water Company
- Home & Garden
- Sterling, IL
About this business
Illinois American Water is located at 304 2nd Ave, Sterling, IL. This business specializes in Water Purification Systems.
Location details
304 2nd Ave, Sterling, IL, 61081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can't even log into MyWater account. The info on the website says my info is incorrect, however, multiple representatives have proven that the info is correct when on the phone. Why can't that work? I would like to be able to see my bill online and pay it but I have to call just to ask how much is on my bill.
Can't even log into MyWater account. The info on the website says my info is incorrect, however, multiple representatives have proven that the info is correct when on the phone. Why can't that work? I would like to be able to see my bill online and pay it but I have to call just to ask how much is on my bill.
American Water is a horrible company. If we could go to any other company we would. We were one day late with our payment no notice or anything and some employee came knocking on our door to shut the water off. We only owed $100 and 1 day late. This company needs to stop being so tyrannical over 1 day. There was no notice mailed and no notice on our account web page either. The employee who came was extremely rude as well. If our city contracted with anyone different we would switch. Never have we had this problem with a uti... read more
My dad had an emergency and needed water shut off. They sais they were on way over and an hour later still hadn't showed up. I tried calling to get through and automated customer service wouldn't allow to talk to a real person. Worst customer service ever.
The worst customer service I have ever encountered!!! How have I been waiting 1.5 hours on a phone line just to speak to someone from customer service ?????????? My bill was due the 26th today is the 20th and it’s shut off ...... Poor example of a company get it together
Frequently asked questions about Illinois American Water Company
How is Illinois American Water Company rated?
Illinois American Water Company has a 1 star rating with 5 reviews.
When is Illinois American Water Company open?
Illinois American Water Company is closed now. It will open tomorrow at 9:00 a.m.
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