IKEA

Serdar C. 

on Yellow Pages

9 months ago

I have been a customer of IKEA since 1991. I shopped in the USA, Sweden, Germany, Netherlands, and Taiwan IKEA shops. I like to see new ideas buy them and apply them to my life. I had several times problems with employees. They need more training and to feel themselves a member of IKEA. I build with IKEA furniture at least more than 40 houses and offices. I like IKEA so much. 

doreen1978 

on Yellow Pages

8 years ago

Bring your walking shoes. You never know what you will find at Ikea. But you have to do a lot of walking to find whatever it is. No real easy way in and out but surprises always await. The food isn't to bad either. 

Mary I. 

on Yellow Pages

8 years ago

We purchased a Brimnes bed on November 7 -- the hardware was missing. I called and was told the hardware would be sent from the Canton store and would be delivered in 3 to 5 days. The reference number assigned is 32554573. We called again after 7 days and was told the Canton store would be e-mailing me a tracking number and would expedite the delivery. Still waiting for that. And it is now November 24. I know you sold a lot of these beds and I am wondering how many other customers got beds with no hardware. It takes a long t... read more

Tati V. 

on Yellow Pages

8 years ago

Ikea overall is good place but avoid this place .I have bought over $6000 of items from them and they forgot to ship one item ($50 value) I called the customer service in 74 hours and because it was after 48 hours , they told me i have to go directly to the store and I can pick up my item ,I went there and they told me you had only 48 hours to notify them and they item is back on the shelf but they could not honor call center representative words ,How can they put someone else item who paid for it on the shelf to sell? The m... read more

Beth S. 

on Superpages

9 years ago

Worst company ever! Spent 25minutes on hold waiting for customer service to answer the phone! I'm 3 hours away and wanted to purchase 2 $700 sleepers that only have 3 left in stock. Would not hold them, would not allow me to purchase over the phone- she kept saying 1st come 1st serve! That's customer service for you! I'll go spend my $1,500 elsewhere! Horrible! Should be a less than 1 star! 

Brian G. 

on Yellow Pages

11 years ago

7 days ago we bought 2 bookcases and a tv stand (order # 155375432) and paid $100 extra to have them delivered on the next day. That day, the delivery window was from 11AM until 3PM. The delivery was 6 hours late and at 9PM a rental truck with 2 disheveled workers showed up and the TV stand was badly damaged. I noted this on their form and they refused to give me a copy (so I took a photo of it). They told me to call ikea on monday. I called ikea immediately and was given the reference number of 17768321. I was told if no on... read more

maltija 

on Yellow Pages

13 years ago

Great store! I love to make a day trip down there to shop/browse.. and have lunch there as well. They have really unique/awesome items... not the best quality (the prices aren't high at the same time), but great for a starter home, condo/apartment, or dorm. 

twister07 

on Yellow Pages

13 years ago

It use to be my favorite store I ordered a kitchen from them, based on the info I got for delivery time I scheduled a contractor a week before to install it, now it's been 11 days and no kitchen yet. You call for complaint, customer service tells you leave a number a manager will call you , ""no one does they ignor you"", you asked them to cancel the order, they reply NO PROBLEM they dont care they dont need you business. Their customer service sucks, their delivery time sucks If you planning on purchasing a kitchin I hope y... read more

anonymous 

on Superpages

14 years ago

Stan is unaware the store closes at 9pm so he should probably think to call during the hours they are open. I've had nothing but good experiences and customer service was very great.