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Hydro Ottawa
- Electricity Suppliers
- Ottawa, ON
About this business
Hydro Ottawa delivers electricity to more than 328,000 homes and businesses in Ottawa and Casselman.
Location details
2711 Hunt Club Rd, Ottawa, ON, K1G 5Z9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unacceptable and inexcusable customer service. I had to set up Pre-Authorized Payments (PAP) multiple times because their system failed to auto withdraw even though my Dashboard and customer service said I had PAP setup. As a result, I was charged late fees for three separate bills and had to pay manually resulting in a service charge. I requested that the service charge be waived since I was forced to pay manually due to their system failure. Hydro Ottawa was not able to do so and said they would waive our late fees instead... read more
Esthetically pleasing, the receptionist is professional and helpful
A service truck on Alpine Ave came into my yard yesterday December 10th. Without notice of entering the property they tossed all the patio furniture, bbq and smoker that was neatly stacked with care for winter on slate stones, into a snow bank off to the side of the property. No respect for personal property! They also knocked over a 10foot tall garden wire rack bench into the neighbours fence.. then leaving this mess behind without putting anything back into its place, for me to clean up during sever weather statement warni... read more
Their Customer Service team is unprofessional and instead of helping out, just ignore requests. How hard is it to do your job and send out an email? I've sent out SIX request for support since October 3rd and instead of getting at least a follow up, i'm just being ignored. What should be a simple process has been a nightmare and is now costing me a lot of money due to their LAZINESS. All I need is a reference on a letter head - and after a phone call where I was brushed off - was told it had to be sent to a higher up. That a... read more
Frequently asked questions about Hydro Ottawa
How is Hydro Ottawa rated?
Hydro Ottawa has a 1.8 star rating with 287 reviews.
When is Hydro Ottawa open?
Hydro Ottawa is closed now. It will open at 8:00 a.m.
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