Hyatt Place Tempe / Phoenix / University

David Nadjar 

on Google

a day ago

Unjustified $250 “Smoking Fee” – Beware I stayed at Hyatt Place Tempe / Phoenix / University from September 30 to August 1. After my stay, the hotel charged me $250 for a smoking fee. I do not smoke, and I absolutely did not smoke in the room. When I asked the hotel to provide proof, they refused. My calls have been ignored or dismissed. I escalated the issue to Hyatt corporate, but they told me they cannot force the property to reverse the charge since it is franchise-owned. In other words, even Hyatt admits they can’t make... read more

Chengyuan Xu 

on Google

a month ago

Exceptional service from Gideon during my recent stay! His attention to detail and genuine care for guests really made my experience memorable. Gideon went above and beyond with his hospitality and professionalism, exemplifying what makes Hyatt special. Thank you, Gideon - you made my trip outstanding! 

Tiffany Taylor 

on Google

a month ago

This is one of the best hotels I have stayed at. From the lobby to the pool top bar this place doe not disappoint. The beds are super comfy and the breakfast is amazing. The front desk worker Will is so helpful and friendly. We will be back!