Hyatt Place Keystone / Dillon

Trevor Brixey 

on Google

4 days ago

Elevator shakes really bad. No inspection inside the elevator. Air conditioning doesn’t keep up and is really loud, hard to sleep. Also one of them leaked so the carpet was wet in the room. Went through 5 keycards to get into our room and the people we were staying with lost access to their room and they had to get a master key to get their things. Hot tubs did not work. Ice machine on floor 5 did not work. Only 1 employee on staff that has to run around to do everything. Avoid this place right now. I’ve stayed at holiday in... read more

Jake O 

on Google

a week ago

What is going on here? What happened? 1/3 hot tubs were in working order. Wifi was 3mbps and I couldn’t stream anything. FaceTime calls would drop. Not a place I would rely on if you need WiFi. Had trouble checking in - room wasn’t ready but they also didn’t take down any of my information to let me know when a room would become available. Normally one of my favorite places to stay off season but this time felt different… 

Mojo mojo 

on Google

a week ago

Aquí tienes una reseña fuerte, basada en lo que viviste y sin exagerar: ★☆☆☆☆ I would not recommend this hotel. The air conditioning in our room didn't work, and the room had a strong musty smell. We arrived very late, so I didn't even bother asking to switch rooms. Breakfast the next morning was just as disappointing. Almost every table was dirty, the eggs were burned, there were no forks, no spoons, and no coffee. When I asked the staff, they said a group of about 60 people had eaten earlier and claimed it was the guests' ... read more

Prabha Shankar Gangwar 

on Google

3 weeks ago

This was, without question, one of the worst hotel experiences I’ve ever had. Our experience began with a major mistake by the front desk staff member, Rochelly. She first issued us keys to a room that was already occupied. Imagine opening a hotel room door only to discover someone else was already staying there. We returned to the front desk, where she apologized and gave us keys to a different room. Shockingly, that room was also occupied. After two serious errors, instead of finding a proper solution or apologizing sincer... read more

R C 

on Google

3 weeks ago

This 1-star rating is due entirely to the staff we encountered during our stay and the complete lack of customer service. On our first night, we were placed in an ADA room that was 81 degrees. The window could not be opened, the refrigerator didn't work, and the air conditioner wouldn't run. There was even a sign mounted high on the wall with instructions for defrosting the AC unit. We followed those instructions, but the AC still never worked. Around 11:00 p.m., we went to the front desk to ask for assistance because no one... read more