Humana Pharmacy

chad karka 

on Google

a week ago

This place is a hot mess. I used them for my mother's Rx's for a couple of years, but it just wasn't worth it anymore. They lose prescriptions and aren't able to search for them, either online or in the call center, using the Rx numbers that THEY create. Oh, but the real kicker to this circus was when they charged my mom and extra $70 out of nowhere and then told me they couldn't locate the payment to reverse it. SHADY. I ended our relationship this month (Sept 2025), when I had to call in to fruitlessly try to locate anothe... read more

chad karka 

on Google

2 weeks ago

Absolutely horrible service. They regularly lose prescriptions, are unable to search by the Rx numbers they provide, and even hang up on you when you ask for a supervisor. The call center reps are ill-informed and often completely unable to help, placing the responsibility back on the client to fix the issues that Centerwell creates. I have hung on for 4 years and cannot take it anymore. The convenience is no longer worth the frustration and hassle. 

Darryl Wallace 

on Google

2 weeks ago

If you get hired to work here, your experience at Humana/CenterWell Pharmacy really depends on the team you’re assigned to. The good: Humana offers solid benefits that helped me cover bills, earn PTO, and maintain a steady income. I was assigned to 3 teams and on my second, I was lucky to have supportive leadership (Heidi, Carly, Lindsey, and Abi) who genuinely cared, fought for us, and created a positive work environment. They protected us from unfair survey scores, misroutes, and even gave us time off the phones when possi... read more

Karen Reinhofer 

on Google

3 weeks ago

They canceled two prescriptions without telling me why. worst customer service communication company ever