8306 Huebner Rd, San Antonio, TX 78240 United States
https://huebnercreekhealth.com/
Closed now
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Deborah T. on Birdeye
2 years ago
04/29/2021, 13:34 PM
AVOID THIS PLACE PLEASE. I along with two others who were on the phone witnessed abuse by the staff on my Mother. We were on facetime with her having a nice visit. Suddenly, there was yelling and screaming and my Mother started whimpering, her phone was thrown and all we could see was the ceiling. We heard someone growl, "oh you think you can leave do you? Keep pushing me and see what happens!".. it got quiet and then I saw two eyes peer into the camera. I was in shock but I was able to speak very firmly and matter of fact. I demanded the phone be picked up and I was able to see two people, a man and a woman) I couldn't see my Mom or where she was. I asked for names (It was Clair and Roosevelt). I scorned them both for attacking my Mother and this whole scenario of man handling, yelling and screaming was down right abuse and I was calling corporate. Then this Roosevelt person, started yelling at me! He yelled at me my mother was a fall risk and they had to do this! I said, there is no excuse to handle patients in this manner EVER. I demanded my mother be put back on the phone but Claire said she was putting her in her "chair" (wheelchair) and keeping her by her side. Claire was speaking English and mixing in her native tongue while speaking to me which was very odd and unprofessional. My mother was terrified and scared of this place and the people working there and I know now why. I called my sisters to tell them what happened and I spoke to the manager, Ben and the Dr. who did not give his name. I demanded she be moved to the hospital. He said he would write up the orders. We called my Mom and it had been two hours later and she was sleeping in her chair in a hallway. Apparently Claire put her in a wheelchair and left her in the hallway alone. We have reported this issue to corporate and other third party agencies. They need an investigation at ALL LEVELS. The hospital sent her back saying nothing was wrong so we found a nursing home , the nursing home was going to pick her up but the "Dr." said she had a UTI and couldn't they were monitoring her. Nursing home said they can give her medicine and monitor and were on their way and suddenly the "Dr." said she now has COVID!!! She was hallucinating one minute and non responsive the next. For 17 days we tried to get her out of this place but they kept coming up with new things wrong with her and why she couldn't leave. We finally had to remove her Against Medical Advice. Once we got her home she didn't have any episodes of hallucinations nor did she become non-responsive. She didn't have any signs of covid either or a UTI. We conclude they were drugging her and making her sick. All of her doctors have done well checks since she got out and said she is perfectly fine. They are very concerned with what this place has been randomly diagnosing her with and have asked for more records. Hopefully, they can get the medical board involved or someone with the power to do something about what this place is doing to their patients.
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Alice Ramon on Facebook
3 years ago
12/07/2019, 04:07 AM
helpful staff
the place is fairly new
I would stay here if I needed rehabilitation
Molly is a sweet helpful person
Patrick Mulroy on Facebook
3 years ago
10/23/2019, 01:30 AM
One of the best run skilled nursing units in the city of San Antonio. Close knit staff from the administrator through the nursing staff into the physical therapy department and even the Maintenance personnel. Huebner Creek is a family Serving the patients of San Antonio
John Barry on Facebook
3 years ago
10/06/2019, 05:21 AM
to begin with you can have hot water. you can have your CNA/nurse respondin less than 30 minutes. you can have your CNA's treat patients with a little more compassion and not Mock them When they are in pain. shall I go on???
Bonnie Wiid on Facebook
4 years ago
08/15/2019, 04:23 AM
I had a friend stay there and they took good care of her. she said she was well treated
Dee Flores on Facebook
4 years ago
05/10/2019, 08:07 AM
caring and compassionate staff that go above and beyond their duties. — with Evonne Rae Amaya.
Garcia Dahlia on Facebook
4 years ago
04/29/2019, 02:21 AM
Every one here is very caring, attentive and looks happy to be at work. They take great care of my mom. I have dropped in at all times of day and every time my mom is being taken care of respectfully.
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