H&R Block

Mary N 

on BBB

2 years ago

I will not even given them a star - they deserve to be out of business. I had them assist with doing my taxes online and I was billed back by the *** for over $1,300.00. This is all bad enough, but this has to be the worst, worst, worst customer service I have ever had to deal with. I have now had 7 cases numbers (all escalated, what a joke) and every time I call, I get a new case number. I have probably wasted 10 hours of phone time dealing with total incompetency. I even called 1x and someone picked up the phone and I hear... read more

Edwin D. V 

on BBB

2 years ago

Im perplexed reading the reviews and noticed that my case is exactly the same like everybody else in this reviews. Im disabled and Hispanic. At a point I thought it could be discrimination because of any of my personal circumstances. I let everyone there involved in my process to know I was disabled. The lady filled out my taxes and I ended up with a debt of almost $9,000.00.I complained saying that they didnt help me. The lady who filled out my taxes admitted that She wasnt a Tax Specialist. She called the Manager and She g... read more

Mishe P 

on BBB

2 years ago

They messed up my taxes back in 2020. They also messed up the amendment last year and ** still trying to get my money this year. After they messed up my amendment, they did not contact me though they had my email address and phone number. They have a promise pledge that I intend for them to keep. I want my $3800 back. I want the money back that I was supposed to be receiving for homestead that was never filed. And I want the money back that I filed my taxes with 279. I have called corporate and nothing has been done. I keep ... read more

Sara P 

on BBB

2 years ago

I worked for them until 4-20-2023, and I informed the boss(franchise owner) about workplace bullying. He then told the person I was complaining about! She screamed at me and kept trying to call me. He NEVER even talked to the victims. He did this twice! I thought as an office manager that I had to go to him. I couldn't take the fall out and quit. This place is in ************* *********. Be aware!! Stay away! 

David R 

on BBB

2 years ago

I scheduled an appointment for filing with a pro. She didn't know how to file a ****b. They were never up front about their fees until the work was done. $613 was the final bill. 

Jessica A 

on BBB

2 years ago

This branch of HR Block should have their tax number pulled! My 85 yr old Dad just needed his state tax filed - federal already done - and they said they could not legally file the state without refilling the federal, which is a lie and fraud on their part. Charged my dad $300 to file an EZ form and State tax. My dad got a letter from the *** stating that the second filing was wrong, and that he owed money, because they entered the wrong standard deduction amount. 5 months later, and after LOSING my dads forms, they still ha... read more

Santresa H 

on BBB

2 years ago

I sincerely think the Hand R block in ******* ******** on ************** . is very unprofessional and would recommend them to anyone 

Jerry G 

on BBB

2 years ago

Horrible service, NO Communication. Taxes Files without my approval online. Never heard back from the agent filing my taxes when I asked the piece of mind be added. Spent 5 days trying to get in touch with someone after they promised to respond - No response. Sent messages thru the portal - no response. Spent 3 hours on the phone being transferred around to different departments with no resolution. I asked for the piece of mind coverage- never got it. Never approved my taxes that were sent directly to the Federal / State. I ... read more

Nikk C 

on BBB

2 years ago

Showed up 15mins early to my appointment to do my taxes. At the ******** location. I had notified them the day before I needed to do multiple years. Was told no problem. I had uploaded all documents needed prior to the appt. Met with **** who proceeded to do 1 year then told me she needed to print something for another customer who walked in. I said thats fine she then proceeded to take over 30mins and do an entire appt while I waited 1 desk away. She comes back and now the system isnt working tells me to pay and maybe that ... read more