H&R Block

Derrick 

on BBB

4 years ago

I went to the H&R block near my residence in Alexandria. I was assisted by Robert Blades and was initially given adequate service. After we closed my return and i went to par, Mr. Blake informed me he would reduce my bill in line with a promotion they were giving. The promotion would reduce my bill by $60 and i was instructed not to pay so Mr. Blake could go into the system and correct my bill, but to my suprise my bill had already been payed. The staff at the front desk had charged another client my previous billing amount ... read more

Alyssa R. 

on BBB

4 years ago

Honestly I wish I couldn't give any stars, but the system makes me. H&R block needs to rethink their contract with Meta bank quickly!!!!!! I filed my taxed with H&R block and chose to do the refund transfer ( where my tax fees are taken out of my refund). I have been choosing this option for the past several years with them. I noticed that my bank account information was missing a digit. So I called the main H&R Block number. After waiting over 25 minutes than getting disconnected, I spoke with a rep that told me that Meta b... read more

Barry G 

on BBB

4 years ago

After being charged a total of $91.41 to do everything myself online and have H&R Block file, I received my Federal Refund minus an additional $19.99. I went through support and Tier II support after a lengthy almost 3 hour call on Feb 18 2021 which they acknowledged the additional amount that was taken out of my federal refund and I was to receive a return call a few hours later. That never happened, so I called again today Feb 19 2021 and went through to levels of support only to be told that they can't do anything and tha... read more

Rock Climber 

on BBB

4 years ago

I successfully filed using the online web services for both Federal and State. At the end of which, I owed a moderate amount of taxes to both Fed and State. The automated page to 'pay' your taxes did not specify that it was for FEDERAL ONLY. Unfortunately, I entered an amount equal to the combined state and fed amounts. Issue: I then called the customer support, described the issue to get the charge refunded so I could pay the appropriate federal amount and then state amount. After describing the issue to an agent, they tran... read more

Michael S 

on BBB

4 years ago

Filed return and items for amended returns. Called them. Never return call 

Greg M 

on BBB

4 years ago

H&R block failed to do our taxes propery was told by Joseph Vacanti.that his agent did not do the taxes right because she inserted wrong info it took him close to 11 months to straighten it out which any other tax guy could do in 2 days in the meantime Oklahoma sent it to collections we are pissed of the incompetence he told us not to worry during the 11 months and don't pay the penalty all those 11 months in the end we have egg all over face don't use them or trust them. 

Mike B 

on BBB

4 years ago

Complaint against your Colorado Springs office: 5360 N Academy Blvd Ste 230, Colorado Springs, Colorado 80918 I Angelic Bully is waiting on a Refund of $59.00 for cancelling my tax service. I went to Block Advisors on Saturday February 6th to have my taxes prepared by Veronica. I was very displeased and disappointed by Veronica because she Failed to enter my correct Filing Status. I told Veronica I was filing Married but Separated and she Still entered my Filing Status as Single. Veronica is very incompetent when it comes to... read more

Leigha B 

on BBB

4 years ago

They messed up my tax return for 2019 so bad that the IRS is now rejecting my 2020 return. They not only told the IRS that I had insurance through the marketplace (when I didnt) they also misspelled my name. How can you call yourselves a reliable tax service when you can't even spell a person's name right. 

jimmie S. 

on BBB

4 years ago

Communication with this company is non existed after you file your taxes. I sent message after message and it took me calling the office building to get someone to respond. This has been the worst experience I have had.