H&R Block

Yesenia F 

on BBB

3 years ago

I sent in my taxes to be reviewed by a "tax pro" on 4/8/22. The tax pro contacted me on 4/10, and then disappeared. The deadline to file has passed and I still haven't heard back from them. I called in to complain and get a different tax pro and have been on hold for 4 hours. This company is a joke and their staff is unprofessional and unreliable. I'm switching to Turbo Tax. 

Nathan A 

on BBB

3 years ago

I made an appointment a month ago and was helped by an advisor to handle taxes for a trust. I am the fiduciary trustee. I asked specifically for the best consultant but the woman I got was very confused. She has to make several phone calls to get help from H&R escalation accountants. I left the work with her and after 2 weeks she finally called back to let me know she had the issues resolved. I went in, paid a fee of $500 and received receipts and copies of my return only to find out 1 week ago that my electronic filing had ... read more

Jonathan C 

on BBB

3 years ago

H&R Block adds fees as a requirement for filing taxes after one has already prepared their taxes on the free version. It is not until you attempt to file your taxes that you are told additional fees apply for itemization and for state filing. State filing was expressly stated as free in the version I selected when I began, and once I finished preparing my taxes they charged me an additional $45. 

Juliana E 

on BBB

3 years ago

***** at the Bellingham, MA is a scam artist. The website said starting at ***** but ***** never once mentioned upfront cost of $****** does that make sense. That's Stealing, had I known I would filed with Turbo Tax. She wasted my time. I spent all that time uploading to her and she failed to mention upfront is was going to be ******, no way in h*** would I have waited for that. IT's obvious, she had stated the upfront cost people would've hung up the phone. Call it greed but she wanted the tax refund money and gave herself ... read more

Pam R. 

on BBB

3 years ago

H&R block in *********************, ** is the worst because I took our business taxes for the year of 2020 we are behind they had all our papers for 2.5 months I called to find out how much longer after I dropped it off they said the the tax preparer she had not even touched them, it was too complicated and to much paperwork to go through, I am getting my paperwork back today and will have to find someone else that knows taxes 

Amy P. 

on BBB

3 years ago

I had made an appointment to have my taxes done on the 14th of April,2022. I uploaded all of my forms, ID, answered all questions about my history etc on website with my CPA in my profile. My appt was for the 15th at 1pm. My CPA was supposed to email me a quote for price by 10am yesterday morning, he emailed me at 9 and told me he was canceling my 1pm appt and that he had all forms he needed and he would have a quote to me in the next few minutes and that he would start my taxes right away and have them finished yesterday. I... read more

Joy L 

on BBB

3 years ago

Because of a computer glitch my 2020 taxes were not filled correctly. Now we owe $4K in taxes! I've trusted H&R block to handle my taxes for years; no longer. I also have to pay fees and penalties that will supposedly be paid by H&R AFTER I pay the ****. H&R also filed an adjustment to my taxes without my signature or permission. Horrible, horrible experience. And now we have a $4K ****. HORRIBLE! 

Janeen J 

on BBB

3 years ago

I was under the impression that free meant free. Not so. They "file" for free but charge a lot for the so-called processing. That seems to be false advertising. I'm very unhappy. 

Terry P 

on BBB

3 years ago

We used H and R block online for years without any problems, but this year we decided to use the tax pro to review our taxes, the tax pro really screwed up our state tax, instead of getting a small refund we suddenly owed some money, we had such a hard time to get any response from that person, for weeks we tried to get it fixed without any luck, we even get hold of an office manager and thought that would help, but still not fixed, now at some point we will have to send an amended tax form on our own to fix the problem, I t... read more