H&R Block

Rachel H 

on BBB

a year ago

BEWARE! H&R Block will hire ANYONE to do your taxes! They are NOT “professionals”! We went in with our simple returns. I had to argue with our preparer that our HSA contributions were not part of our taxable income and she wouldn’t have it! They made me pay up front, so they already had my $450 and she wouldn’t listen to me! She went to talk to another lady about it and even the other worker said to add it to my income! I got so frustrated arguing with them that it’s not income that I walked out and let my husband finish. Sh... read more

Joann M 

on BBB

a year ago

I used H & R Block for State and Federal taxes. I sent the return in electronically. The Federal return was never received by the government. The State return suffered the same fate. I attempted to get H & R Block to help me with the problem. They completely refused. The H & R offices told me I could pay $100.00 per hour to help me with my returns. The main company in Kansas City told me to take a flying leap. I will never have anything to do with this company again, and recommend that anyone who is considering doing busines... read more

Myriam R 

on BBB

a year ago

I Requested my $329.00 fee that I paid for 2020 taxes at HR Block **** ********* **** ***** **** ******* ** *****, aMr. S***** said I was getting $525.00 back. They did them wrong, I ended up paying. Till this day, no refund. Try to get my refund and send to : M. Rosado, 8225 Fairmount dr 10-204, Denver, Co 80247 

DARLENE H 

on BBB

a year ago

I bought and signed up for H&R Block auto renewal for tax software last February '22. The following November '22 they automatically renewed it and sent me an email with the download link. But this year when I am supposed to get the auto renewal software at a discounted price, I didn't receive the email last month that I would be getting the auto renewal software this month. When I tried to log into my account, it didn't recognize my email or phone number that I used last year to access my account. I called the number for the... read more

Daniel b 

on BBB

a year ago

My tax return was released by the irs April 2023. It is almost November 2023. I keep getting sent to someone that has no idea whats going on. 

Nicole C 

on BBB

a year ago

After filing online and working with an online Pro - I returned with final data. The online pro system was not responsive. repeated attempts to connect and no one responded. I finally reached out to my local retail location and to my dismay my account could not be released from the previous ONLINE PRO. There were at minimum a dozen calls made by myself AND the local (to me) retail office. The retail office tried to work with the District Manager in Ohio to get this released from the online system to retail. I tried; H&R Bloc... read more

Shatarra S 

on BBB

a year ago

**** * ***************** HR block guarantees that they have your back however this is false representation! I receive documentation that I did not file my 2017 taxes. However, I received a refund but the representative failed to send my completed taxes (State portion). I have been dealing with this issue for years and have yet to receive any results. Every time I call the 800 # they claim my issue has been escalated. They have no supervisors or higher ups that you can consult with. Every time I call to check on the status al... read more

Candice S 

on BBB

a year ago

This company made a significant error on our taxes. They negligently forgot to file one of our returns. We filed a complaint with the corporate office, followed up twice, and still have not heard back. They are hoping we just go away. They are unprofessional, overpriced, incompetent, and the bottom of the barrel when it comes to tax preparation. Go anywhere else. 

Tom L 

on BBB

a year ago

H&R Block in **********, ******** made a mistake on my ******** state taxes for the 2020 & 2021 years. I am a retired teacher and my pension is exempt from ******** state taxes. The first preparer did not know this and another preparer had to file amendments for both years. No one from the office contacted to inform me that the amendments were finished. During that time, I received notifications from MDR stating I still owed taxes. I called H&R Block office in Washington and received the run around. Then I called the corpora... read more