Howling Moon

Michaela Werner 

on Google

8 months ago

We used the Howling Moon Star Gazer 2.0 as our home for a year while traveling around Australia with our three kids. After returning, we needed a new fly and some spare parts. We contacted Andre and his team at Howling Moon in November 2023, and since then, one year later, we’ve exchanged around 70 emails and over 20 phone calls but still haven’t received the parts. Each time, there’s a new delay: containers aren’t loaded, or there’s a promise of “today, tomorrow, next week.” On top of this, I’m often made to feel like I’m b... read more

Todd de Courcy 

on Google

9 months ago

Ordered a canvas product from them and addressed it to my Australia Post locked box. Never heard from them. Rang up and the guy was like. I'm in the workshop and don't have a computer to look up. Send em an email. No ok I'll take your details and look into it and call you back. Days later I finally get an email to which they reply they can't send to a locked parcel box. I guess they were never going to contact me unless I did. Absolute useless company. I've never heard of such rubbish in my life. 

Todd Young 

on Google

a year ago

Honestly the worst customer service I've ever experienced. I bought one of their dome tents some years ago, and back then the service was lacking but I got through it as the product was so good. This time round I was after the extension front to the tent and I was punted from Andre the owner, to his salesman who then punted me to someone else to quote me, then I never heard back from them after 2 follow up emails from myself to Andre. Absolutely useless customer service, avoid like the plague. Great products, but they couldn... read more

Adam May 

on Google

2 years ago

Went into Howling Moon several months ago. Spoke with both Andre and mostly Tom. The customer experience was amazing and professional. We were looking for several products but really liked their RSI Smart Canopy. This was a special order and a substantial wait for the next shipment. It was certainly worth the wait. These canopies are superior compared to many others on the market having greater dynamic and static load capacity off the shelf without added bracing (required in many comparable canopies) saving space, money and ... read more