Houston Eye Associates

I am currently here waiting with my son. we checked in at 1415 for a 1430 appointment. It is now 1625. We were taken back, where they did a quick sight test and dilated his eyes. We were then sent back to the waiting room where we have been sitting for 1.5 hours!!! A very sweet staff member said there were some emergencies, and gave my hungry son some crackers. But, this is crazy! The office closes in 37 minutes. We were told there is still 1 person ahead of us. I will wait it out because I pulled my son from school and need to have his eyes checked. But, I will not be back. UPDATE: We waited it out. 3 hours!! Dr. Miller and I talked it out a little bit. I feel like he did a great job examining my son, after he convinced me to stay. (I lost my cool a bit.) I would recommend coming here, and I will be back. HOWEVER, I only recommend coming for the first appointment in the morning or the first afternoon appointment. That is what the staff suggested I do. Not a good first impression. But, I will give it another shot.

Unless you want to wait for three hours, don’t go here

Aweful! 3 hr wait in a room full of kids/parents also waiting to see the dr. Most of which had eyes dilated and sent back to the waiting room for over another hour to wait. My daughter comes here 1-2x a year and outs always like this. I can't even make appts for my other 2 kids because then I'll triple the amount of visits to this office. How is this even a way to operate a medical office. Even my own eye appts at (1960 Eye surgeons) never take this long. Ridiculous!! To see kids and adults having to sit on the floor because all seats are taken while continuing the constant flow of patients coming in for their appts. Dr. Miller, you run a crappy practice. Maybe one day it'll come out that this office is billing for services that weren't needed.

If I could give the place a negative star I would. Julia, who has the worst customer service skills I have ever experienced, was extremely rude and a real smart a$$. I simply called to see if my glass were ready and was told... "as you were told while making your selection and purchase, you will be sent a text when your glasses are ready." Well, Julia I was never told I would receive a text, thank you very much. I was left a VM saying that there was an issue with my glasses. I was simply wanting to know if they were ready and what the issue was. If you don't like your job, get a new one!

We love Dr. Miller! He has taken care of our son and his eyes since he was 16 months!!!!!