House of Cutlery

John S. 

on Yellow Pages

10 years ago

I STRONGLY RECOMMEND NOT GOING HERE! I purchased several Shun Classic knives (very high end expensive knives) here and one of them broke. I brought it back to the store several months later and asked if they or the manufacturer would replace it or give me a discount on a new one. The blond lady behind the counter shook her head and simply replied that I could purchase a new knife at full price. What happened to standing behind your product or customer service? Their prices are very high as well. Don't waste your time. Go els... read more

Rogelio M. 

on Yellow Pages

10 years ago

I bought a knife from this store. When I asked an employee if the steel was high quality, explaining that I had read the opposite online (I did not snicker, I was only asking) the blonde manager aggressively yelled at me for asking a "stupid question". Even the employee who was helping me looked shocked. The service is awkfu. 

Corey B. 

on Yellow Pages

11 years ago

I don't ever get this mad about customer service, because most people in customer service jobs don't treat their customers this way. But I feel that it should be known that the manager at this establishment needs to be recognized by those who go there. She's unfriendly, unhelpful, and rude. I hope that perhaps if a few more people who have had, or will experience this issue with her, will read this and say something too if she does not change her behavior. 

Michelle M. 

on Yellow Pages

11 years ago

This is the best cutlery shop in washington! It's got everything from kitchen knives to pocket knives and even swords! The employees are very helpful and informative. I was looking for a knife for my boyfriend and a kitchen knife set. The woman showed me all types of knives to help me come to a decision and educated me on each one! I chose a cool assisted Benchmade that he just loves! I then went over to the kitchen knives and she had me hold all different brands of cutlery until I found the perfect feel for me. I got a Wust... read more

Aleisha H. 

on Yellow Pages

11 years ago

DON'T EVEN WALK IN THIS STORE. My boyfriend, his son, and I walked in to ask about getting a pocket knifed sharpened. The only person available was a blond woman who was standing behind the counter. Apparently her sole purpose in this store is to glare at customers.....perhaps to drive away business because they have too much? I don't know. Considering we didn't want to wait around for another person to become available, we approached her. There was no "hello, how may I help you", or "What can I do for you today", or even th... read more

Vincent R. 

on Yellow Pages

12 years ago

DO NOT SHOP HERE I walked in today and was promptly ignored after being asked if I need help. I was the only customer in the store for the 10-15 minutes I waited patently to be helped. Apparently processing inventory and doing store paperwork is more important than customer service and making a sale.