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House of Brides

3.0

About this business

Location details

1184 Roosevelt Rd, Glen Ellyn, IL, 60137, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.0212 reviews
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Anne W.'s profile image
12 years ago

SAY "I DON'T" to House Of Brides IF I COULD GIVE A SCORE OF 0 I WOULD. DO NOT USE HOUSE OF BRIDES UNLESS YOU WANT YOUR WEDDING TO BE RUINED. We chose House of Brides because it was the site with the cheapest dresses we could find on the internet. We ordered our bridesmaid dresses in late January for my best friend's wedding which was May 18. House of Brides notified us that we would be getting our dresses in mid April. When May 1st rolled around we decided to take matters into our own hands and contact House of Brides. It wa... read more

Olesya G.'s profile image
13 years ago

Bad customer service My experience with HOB was really bad. I went with my friend, the bride, and a few of the bridesmaids to pick out the bridesmaids dresses. When we got there the receptionist didn't even look up at us and just muttered out some orders to register. Then she had us wait for about 20 minutes even though we had called for an appointment earlier. After we got our consultant she didn't even help us look for dresses she set us loose in the dress section, which didn't even have a large selection, and left. She di... read more

alex s.'s profile image
13 years ago

Fran is awesome I had an awesome experience with HOB. Not only was my consultant Fran a nice lady, she never pushed me to by a dress. She had me try on so many dresses and the one I wanted to try on they actually didn't have there. She was so kind as to go on her day off and get the dress from a different location so I could try it on. Needless to say, the dress was the one! When we finished placing an order for the dress she told me it would come within 4-5 months. 3 months later, and I already got my dress! I cannot wait f... read more

lora d.'s profile image
13 years ago

Had GREAT experience. I recently bought my dress from HOB in Glen Ellyn, IL. I had a wonderful experience. Not only did I have a great wedding consultant, Jen. She was not only very nice, but funny, and found the dress of my dreams. I ordered my dress, and they originally said about 4 months before it should be in, I rec'd a call within 2 1/2 months! I had absolutely NO problems with HOB and I would recommend them to any bride. I went to a few "other" bridal stores before going to HOB and just didnt like their customer servi... read more

Jamie S.'s profile image
16 years ago

awful customer service I have heard too many stories of people having bad experiences at this shop. I even know an former employee that quite because she couldn't stand to work for a shop that treated its customers so badly. She said that people only cared about their commission checks. 

Lauren K.'s profile image
17 years ago

Bad Customer Service = Lost Customer I had a really bad experience here. For a first time bride I had been told to call ahead to schedule an appointment. My future mother-in-law and I did and we arrived there an hour early. We get there and the woman that was suppose to be helping me didn't pay attention to me at all. She had me electronically sign in and just pointed to a rack of dresses and said "those are for the bigger size people," and left the two of us to fend for ourselves. 

Frequently asked questions about House of Brides

How is House of Brides rated?

House of Brides has a 3 star rating with 212 reviews. 

When is House of Brides open?

House of Brides is closed now. It will open on Monday at 9:00 a.m. 

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