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House of Brides
- Bridal
- Glen Ellyn, IL
About this business
Location details
1184 Roosevelt Rd, Glen Ellyn, IL, 60137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is so unprofessional they give you incorrect dates to when your dresses will be in. No one updates you with information regarding your order. I ordered my dress in december and they gave me a date in june, my dress did not come until the end of july almost August no one seems to know anything but you pay your money in advance and in full and still no information on your items. I read the reviews and decided to give them a chance wrong answer. This place is a joke you stay on hold for almost an hour before anyone a... read more
DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered and paid for a dress in March, was told I would get the dress in June and did not receive the dress until August. I had to email battle with them the entire month of July explaining my fiancées daughter would be leaving the state July 31st and I HAD to have the dress prior to her leaving only to receive the dress one day after she left because they shipped standard ground shipping instead of overnight. Th... read more
SAY "I DON'T" to House Of Brides IF I COULD GIVE A SCORE OF 0 I WOULD. DO NOT USE HOUSE OF BRIDES UNLESS YOU WANT YOUR WEDDING TO BE RUINED. We chose House of Brides because it was the site with the cheapest dresses we could find on the internet. We ordered our bridesmaid dresses in late January for my best friend's wedding which was May 18. House of Brides notified us that we would be getting our dresses in mid April. When May 1st rolled around we decided to take matters into our own hands and contact House of Brides. It wa... read more
TERRIBLE – Below is my written complaint to House of Brides Glen Ellyn After reading terrible reviews online I hesitantly went to the HOB in Glen Ellyn, Illinois just to try on a dress I had seen online. I had planned to order the dress from a different salon after reading horror stories of dress after dress not coming in on time. But after working with a wonderful consultant (Jennifer S.)I felt comforted that everything would go as planned and I ordered my dress and hairpiece for HOB. I placed my order in October 2011. Than... read more
UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL & DECEITFUL – Heartbreak!!!! UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL, and DECEITFUL are the adjectives to describe the HOUSE OF BRIDES and their employees. Ordered/ paid in full for my dress 9 months ago and was told it should only take 4-5 months at the most for it to arrive. On multiple occasions was called and told my dress had arrived. Only to find out that it had not. They gave me a 2nd date for sure when it would be in, again no dress to be found. I called several times... read more
Bad customer service My experience with HOB was really bad. I went with my friend, the bride, and a few of the bridesmaids to pick out the bridesmaids dresses. When we got there the receptionist didn't even look up at us and just muttered out some orders to register. Then she had us wait for about 20 minutes even though we had called for an appointment earlier. After we got our consultant she didn't even help us look for dresses she set us loose in the dress section, which didn't even have a large selection, and left. She di... read more
Fran is awesome I had an awesome experience with HOB. Not only was my consultant Fran a nice lady, she never pushed me to by a dress. She had me try on so many dresses and the one I wanted to try on they actually didn't have there. She was so kind as to go on her day off and get the dress from a different location so I could try it on. Needless to say, the dress was the one! When we finished placing an order for the dress she told me it would come within 4-5 months. 3 months later, and I already got my dress! I cannot wait f... read more
Had GREAT experience. I recently bought my dress from HOB in Glen Ellyn, IL. I had a wonderful experience. Not only did I have a great wedding consultant, Jen. She was not only very nice, but funny, and found the dress of my dreams. I ordered my dress, and they originally said about 4 months before it should be in, I rec'd a call within 2 1/2 months! I had absolutely NO problems with HOB and I would recommend them to any bride. I went to a few "other" bridal stores before going to HOB and just didnt like their customer servi... read more
awful customer service I have heard too many stories of people having bad experiences at this shop. I even know an former employee that quite because she couldn't stand to work for a shop that treated its customers so badly. She said that people only cared about their commission checks.
Frequently asked questions about House of Brides
How is House of Brides rated?
House of Brides has a 3 star rating with 216 reviews.
When is House of Brides open?
House of Brides is open now. It will close at 6:00 p.m.
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