HOTWORX - Sugar Land, TX (River Park)

Bonnie Grisham 

on Google

3 months ago

I rarely leave reviews, but I believe it’s important to share my experience so others know what to expect, especially when it comes to cancellations. I signed up at HOTWORX Sugar Land (River Park) in February and did not return after the first week. Recently, when I went in to cancel, I was met with resistance, misinformation, and ultimately, intimidation. Despite fulfilling the six-month initial contract term, the front desk staff insisted that I could not cancel unless I paid a fee immediately. When I calmly explained th... read more

Hina Chaudhry 

on Google

5 months ago

Update: they claimed to have waived the cancellation fee but still owe me a refund of $62.69. It has been over a month. I have sent multiple emails and they continue to ignore me. Disappointed with HOTWORX’s Lack of Compassion and Communication I’m extremely disappointed with my experience trying to cancel my membership at HOTWORX due to medical reasons. I have emailed the owner five times, explaining that my doctor advised me to stop using the sauna due to a medical condition and the medications I’m on. I even offered t... read more

Devon Hertzler 

on Google

2 years ago

If you’re wanting a workout that will change your life HOTWORX will do it! I love the 3d workouts, privacy, and guidance with the virtual instructors. I had one trial class and was hooked! The crazy part is I never liked yoga or Pilates I was always a fast cardio lover. But now I get both and obsessed with how I feel and look leaving the sauna! 

Anita Murillo 

on Google

8 months ago

I'd like to give a shout out to JADE!! She is Amazing and made my re-enrollment a FANTASTIC experience!! I have to brag on your Location, I was a former member but my daughter and I cancelled our membership due to relocating further Richmond near Katy. After visiting and calling a couple of locations closer to me I realized what a GEM your Studio/Gym is! It is also very clean and organized! ..Kuddos to the girls that previously worked there and who gave excellent customer service and Hats off to JADE for being so bubbly ov... read more

Jordan Patton 

on Google

2 years ago

Hotworx has been life changing. I went from 218lbs at my heaviest, was 213lbs in April, 2023 and here we are at 183lbs on June 30th, 2023. It's convenient and easy to fit in to a busy schedule. A plus are the employees at Hotworx Sugar Land; they're professional and are willing to answer any questions or assist in any way. Also, and you can't beat this, they're open 24hrs a day with unlimited workouts. After hours you just use a wifi enabled code to enter, how awesome is that!!! My before and after photos are attached.