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Horizon Medical Center
- Family Practice
- Schaumburg, IL
About this business
Location details
1301 N Plum Grove Rd Ste 200, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Very poor management. Below expectations.
Three times called today to get clarification on bill, but front desk didn't ask any details about me and simply put me on HOLD more than five minutes all the 3 times. They never return back to call also not ready to connect.
Lake of management & no proper planning. They don't have knowledge - Value of time. Below expectations.
Dr Patel is good, but the front desk staff of this office makes this entire facility unusable. From lost prescriptions to inaccurate information to a culture of pure apathy, including hanging up in the middle of a discussion - there’s really no way to get adequate service here. Often the answering service is all that’s available during office hours and when I do reach a staff member, I’ve had to call back and speak to different staff over five times sometimes on the same issue. It’s pure incompetence and apathy mixed togethe... read more
Visiting this doctor's office requires patience, as wait times can be as long as 40-50 minutes. When inquiring about the delay, you may encounter a staff response that's somewhat short on tact. It's a shame that the staff seems to have lost sight of the need to respect patients' time. On a more positive note, Dr. Alla is a highly skilled doctor, and it's a pity that doctors often have to contend with an overwhelming number of patients.
Frequently asked questions about Horizon Medical Center
How is Horizon Medical Center rated?
Horizon Medical Center has a 4.1 star rating with 274 reviews.
When is Horizon Medical Center open?
Horizon Medical Center is closed now. It will open at 9:00 a.m.
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