Horizon

Beth Schrock 

on Google

4 weeks ago

My daughter was supposed to receive counseling through Horizon for anxiety associated with her ADHD diagnosis. I did the intake via zoom before the appointment. The only day they could get her in was on her birthday. We went & waited … & waited … & waited. After an HOUR waiting, we were finally told that the provider went home after being there half the day. She called later to apologize & told me that she didn’t realize she had another appointment. WHAT?! I told her I’d prefer another provider because I’d lost faith in her.... read more

W.E. 

on Google

3 months ago

Tried to call with a problem I needed help with. Tried to explain what was going but the person I talked to clearly wasn't understanding what I was saying. I wasn't yelling, I wasn't cursing. I told her that she wasn't listening to what I was saying and she hung up on me. Just a terrible way to handle phone calls at a.. mental.. health.. facility. I'm so blown away. 

Alana Thompson 

on Google

4 months ago

I called to schedule an appointment on 3/29/25. I was scheduled for 4/11/25 for financial intake and then 4/14/25 for therapy intake. On the original phone call, I informed them that I had no insurance and was self pay. I was quoted $189.00. Fast forward to 4/11 when I informed them I was unemployed they said that my appointment on 4/14 would be $0. Today, I log in for my session and I’m informed that they do not take self pay. Why wasn’t I told this on the first call? Or the second? I’ve now waited a month to get services t... read more

BreeAnna Brown 

on Google

6 months ago

Went to emergency services. Called the after hours number and they said I'd get a call but never got a call. Sat outside for and hour and nothing 

Theresa Carroll 

on Google

8 months ago

They came to my impatient stay and asked like 3 questions, then left. Since I was under a temporary detainment order I need to have a hearing in order to go home. The judge had asked horizon about my mental well being. They stated I was having delusions and that I hadn’t slept in 3 days. I never stated any of this to them but it doesn’t matter. The patient has no say once this has happened. They kept me for an additional 10 days! My work was piling up and my kid was like can you come home? When they finally discharged me I c... read more