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Hopkins Propane
- Propane
- Shelbyville, MI
About this business
History Established in 1958. Hopkins Propane is West Michigan's premier propane supplier and has been for over 50 years. Our goal is to ensure the satisfaction of every customer and we want you to feel confident that we will meet all of your needs. Our customers, and safety, are always our top priorities. Established in 1958, we pride ourselves on being able to provide nearly any type of propane related service that you could need. We're conveniently located in Shelbyville, MI (along US-131), and serve the surrounding area. ... read more
Location details
2701 12th St, Shelbyville, MI, 49344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Failed to deliver paid for propane on the contract agreement of automatic delivery. My tank is empty and it is mid January.
I have been a customer for over 15 years. I had issues like being charged more per gallon or tank rental fees because my purchases sometimes didn't fall inside their billing year which requires 500 gallon/yr purchases, even though they could see my overall usage was over 600 gallons/yr. They required me to pay in advance after I had trouble paying a bill after loosing my job one year. I paid it in full, but was never allowed to place an order without prepaying after that. I had to wait as late into the Fall as possible, prep... read more
Business response:
I didn't have room to mention getting charged tank rental fees even when I did make minimum purchase amounts & having to notice they did it & call to get it corrected. During the most recent calls I tried to get them to stop arguing & focus on my deliveries they show over the years to see my average usage. Nope, they wanted to argue over my last delivery date & wouldn't do anything until I could prove I had contracted them about delivery (glad I had some emails & didn't just talk to Hopkins) & sent records to confirm the las... read more
They left our family without propane, (due to their own error) for an entire weekend. Very poor customer service along with less than adequate account organization.
Business response:
Dear Mr.*********, As we already discussed on Sunday and again this morning on February 15th, you had never setup an account under your name at this address. We have an account for the owner of the property, but not you as the renter. You spoke with our CSR are this morning who explained this and offered to get an account setup for you and you still declined to have an account setup. You placed an order for delivery on Friday stating you were at 15% at that time. You then called and spoke with our after-hours technician on ... read more
always great service thanks
Congratulations on 35 years of service. Your party today was a great time to connect with old friends over a delicious lunch. Thanks so much. Wishing you many more years of successful business for the the community.
This company does extremely poor business. They are rude. I had their propane for a while and they repeatedly lied to me. They raised their prices outrageously and then tried to claim that they had offered me a "price cap" for $50 at the beginning of the year, however, they had never made that offer. They raised my prices by over 30% for no reason when gas prices everywhere else were going down. Don't do business with this company. They cannot be trusted.
Frequently asked questions about Hopkins Propane
How is Hopkins Propane rated?
Hopkins Propane has a 2 star rating with 130 reviews.
When is Hopkins Propane open?
Hopkins Propane is closed now. It will open on Monday at 8:00 a.m.
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