Honda Service Department

Zach Harmon 

on Google

2 weeks ago

Far from quick or easy. Took, literally - no exaggeration - all day to get the oil changed and fluids checked. I had an appointment at 10 AM. I called at 1 PM and they were just barely pulling it in for an oil change. They hadn't done or looked at anything in the 3 hours since my appointment. I don't think they have a clue what the word "appointment" means. They're as bad as a doctors office. Does anyone know what the word appointment means? Anyone? If you don't know what it means don't use it! Say "this will take all day" s... read more

R C 

on Google

2 weeks ago

I would strongly recommend avoiding this service department. The biggest issue is the complete lack of communication and accountability. Instead of having an actual conversation with you about your vehicle, you receive automated prompts through their service platform recommending additional services and charges with little to no explanation. Trying to get clear answers from an actual service representative is frustrating, and at times it feels like they would rather avoid the conversation altogether. What bothered me most ... read more

Kambiz Mousavi 

on Google

a month ago

5 Days Without a Car & 3 Visits – Fair Repair, but Poor Quality Control & Communication I am leaving this review to provide an honest, balanced account of my recent service experience at Stockton 12 Honda for an HVAC evaporator core repair on my 2021 CR-V Hybrid. Overall, the primary repair work was completed, but it came at the expense of being without a car for 5 days total and requiring 3 separate visits to get the vehicle fully operational. The Positives: -To their credit, when I brought to their attention that the cabin... read more

Singletrack Rambler 

on Google

2 months ago

They ruined what otherwise would have been a very solid experience by adding a $20 “shop fee” that wasn’t included in the quote. I genuinely don’t understand the business logic here. Why risk having an otherwise happy customer leave feeling taken advantage of over a hidden 5% fee? If the fee had been included in the quote upfront, I wouldn’t have thought twice about it. Instead, they added it at the end without mentioning it, apparently hoping you’re either too distracted to notice or too nice to say anything. That feels fun... read more

Colby Hill 

on Google

2 months ago

I don't recommend working with Stockton 12 Honda. I originally bought a service plan with them 2 years ago for 3 oil changes and tire rotations, I explicitly asked the sales advisor if the plan had an expiration date, this is a car not driven frequently so it wouldn't make sense to buy a plan if it did. I was directly told that it did not expire. Today, I came in for service only to be told that my package had expired a month ago. When I explained what I was promised at purchase, the service advisor showed zero empathy, made... read more