HomeGoods

Nicholas Harrison 

on Google

3 weeks ago

I purchased a snow globe at the Naples location, and discovered it had a sizable crack after getting home. I tried to return the snow globe to this location because it is closer to home, and asked if they had a similar one. I was told “since it’s damaged, you have to return the item to the original store”. I didn’t protest this, though I do think the policy is poor customer service, especially since the HomeGoods website says you can return merchandise to any location. When the cashier put my snow globe back in the bag, it t... read more

Natalia Deloach 

on Google

3 months ago

I had a very upsetting experience at this HomeGoods location in Bonita Springs. While shopping with my 6-year-old son, I found a rug that I wanted to purchase. The rug was heavy, so I briefly left the area to get a shopping cart. When I returned, another customer was looking through several rugs and was standing near the one I had already selected. I politely said, “Excuse me, may I take this rug?” At that point, I realized she wanted the same rug. Instead of responding respectfully, the customer immediately became aggressiv... read more