Home & Hearth

anonymous 

on Superpages

10 years ago

man with white hair came to measure and was extremely rude. second guessing my purchase. called to complain and spoke with john. found out the man who came to my house was the OWNER! i am in complete shock on how he treats customers. all he wants is $$$$$. 

anonymous 

on Superpages

11 years ago

Bought a merrimack wood insert from here during the sale. installation was backed up a few weeks but it runs great and I'm so happy to save money on my oil bill. well worth the wait. looks great and heats the whole house. would highly recommend this place 

anonymous 

on Superpages

11 years ago

Shop nowhere else. Nice showroom. Employees are eager to help. Ask for Michael. 

anonymous 

on Superpages

11 years ago

nice group of guys ready to help 

anonymous 

on Superpages

11 years ago

nicest showroom around. 

clasicrok 

on Superpages

11 years ago

Bought my pellet stove from H & H and the sales people were very nice and helpful. Thats where the customer service ENDS. My brother was there last week for pellets for us and was charged $7 a bag. CASH ONLY ...I called there at 9am and was told people were outside waiting for the store to open... I was there by 9:30am. Stayed until the doors opened at 10am. Why would you not open sooner if you have 15 people outside looking to purchase pellets only and you knew that at 9am? We were told that today they were $7.50 a bag. 2 w... read more

nanmjoevin 

on Superpages

11 years ago

We purchased our Summt fireplace insert from Home and Hearth over 4 years ago. This insert was rated No.1 by Consumer reports. We paid almost $ 5,000 for the insert and installation. It never worked right. We had H & H service which cost us $ 170.00 for a technician to tell us ¿you have bad wood¿. After a few years we just came to the conclusion we bought a bad stove. My husband contacted Summit in Canada and they sent us the schematics. My husband then pulled the stove out and saw that the knock out air return was never pun... read more

Guest06711 

on Superpages

15 years ago

If you have a problem after the sale, you will be met with a mildly aggressive and not very nice attitude. When you call you'll hear a lot of "He's with a customer right now" or "I'm sorry I don't know anything about that, you'll have to speak to so-and-so , but he's not here right now." They will pass you from pillar to post, and any problem you are having is probably your fault anyway. Go anywhere else!