Home Crafts Inc

Shelley S. 

on Birdeye

a month ago

This company supplied me with a gas fireplace back in 2022. From the date of installation, It has never worked for more than a couple weeks at a time - it appears now that something about the unit drains the remote batteries. We have been complaining to the company since 2022, through our builder, and the company has sent a third party each time for a service call, none of which have fixed the problem. When I sought reimbursement pursuant to the warranty - the warranty continues in a situation like this in which a proble... read more

Shelley B. 

on Birdeye

4 years ago

This is the worst company that I have ever dealt with in any of my years as a homeowner ( which is aprox 35 ) with multiple homes No return phone calls or emails Chinney caps blew off multiple times when asked for solutions I got the run around Bottom line go elsewhere when you need anything to do with chimney solutions 

Terence B. 

on Birdeye

6 years ago

This is by far one of the worst companies with which I've ever worked. It all started when I called about coming into the showroom. I was told that this was not allowed without an appointment and that a design consultant would call me back to schedule. In the meantime, I was told that the team would email me some recos on fireplaces. Four days later, still no email and certainly no call. When I called back, I was given the runaround, and caught the phone rep in multiple lies. Once I finally received the info, I receive... read more

michael m. 

on Birdeye

6 years ago

wish I would've saw these comments before I called them. Sent someone out to repair my gas fireplace. Was on the phone the whole time and got absolutely nothing accomplished, not even a diagnosis. Then they charged my card $169 for the visit. Horrible service!