Home Care Medical/AeroCare

Perry W. Hornbarger 

on Facebook

5 years ago

To answer the question "What do I like about Roberts Home Medical?" Nothing! They are the worst when it comes to dealing with them. I am going to check with my Dr. to see if I can deal with someone else. I am tired of trying to talk to someone that doesn't speak good English. Apparently they speak a different language in PA! 

Bob Skonier 

on Facebook

5 years ago

First Choice people are totally RUDE, UNCARING and totally unhelpful. I called to check on a prescription that had been sent (electronic fax) and they said they did not have it and it would be 34 to 48 hours before it was in the system, this was on Wednesday (THE LADY WAS RUDE) and said to call back tomorrow (that is today Thursday, this is for the benefit of the company in the event they don't know what day it is). I called back and they could not find anything and said to FAX it to a number she gave me (another uncaring RU... read more

Bob Skonier 

on Facebook

5 years ago

First Choice people are totally RUDE, UNCARING and totally unhelpful. I called to check on a prescription that had been sent (electronic fax) and they said they did not have it and it would be 34 to 48 hours before it was in the system, this was on Wednesday (THE LADY WAS RUDE) and said to call back tomorrow (that is today Thursday, this is for the benefit of the company in the event they don't know what day it is). I called back and they could not find anything and said to FAX it to a number she gave me (another uncaring RU... read more

Terry Melton 

on Facebook

5 years ago

Ordered new Cpap machine over a month ago. Spoke with someone on phone almost 2 weeks ago. Still no machine or explanation. 

Debbie Andress Lagano 

on Facebook

5 years ago

I called repeatedly to make sure my daughter had everything needed to get the equipment through my insurance and they verified I did, my daughter drove the hour to get equipmentnt they then advised her humana did not cover that equipment in delaware! I then called Human and they swear that they do cover it. their customer service is horrifying 

Debbie Andress Lagano 

on Facebook

5 years ago

I called repeatedly to make sure my daughter had everything needed to get the equipment through my insurance and they verified I did, my daughter drove the hour to get equipmentnt they then advised her humana did not cover that equipment in delaware! I then called Human and they swear that they do cover it. their customer service is horrifying 

David Redman 

on Facebook

5 years ago

I talked with 2 different people on the same day and gave them the info.. They requested some paperwork from the Dr's office. I took care of that. Called back 3 days later and was told nothing was in the system on it. Went over everything again and got the doctor to resend the info. I was told I would hear something back in the next couple of days. 3+ weeks later, I still have not heard from them. Awesome Customer Service!!!!!