Holiday World of Alvarado

Randy B. 

on Birdeye

6 months ago

My wife and bought our Newmar Supreme Aire almost two years ago at the Holiday World RV in Alvarado, TX. Even though we live in TX, we were able to get warranty assistance via text and emails with our sales lady Shannon and the Richard general manager. This week we were back in the area and had a few issues with our storage doors not aligning and closing properly. Amanda (Service MGR) and Michael (service tech) not only got us into the shop in less than 24 hours, they fixed the problem in less than 6 hours. They kept us ... read more

Randy S. 

on Birdeye

3 years ago

Shelia made my purchase very delightful, she listened to what I was looking for and guided my to what I wanted! She walked me through each step and was very helpful in one! She has also made sure all was going well after the purchase! I would recommend them to anyone who is looking for an RV! 

terry d. 

on Birdeye

3 years ago

stay away......stay away....service dept is bad.....employees attitudes are bad......when you make an appointment to drop your rv off for service you expect it to be done in a timely manor.....especially when youve advised the service guy of your trip to colorado in three weeks.needless to say,after two weeks of nothing done and very little communication,i picked my trailer back up and took it home to perform my own service. there is no sense of urgency here nor do they care.even when i picked it up the fork lift guy dropped... read more

Paul B. 

on Birdeye

3 years ago

We recently purchased a 2021 Renegade Valencia 38RB from HWHRV-Alvarado. The staff was knowledgeable about the major sales features of the Class Super C vs the Class A which was setting next to it. The Renegade was much better constructed than our Class C that we were replacing, and this was evident from the walk-thru and the sales staff pointed this out. The staff was also helpful arranging financing for the unit. However, the value of the dealer becomes more evident when problems inevitably arise. This RV was so large... read more

William Bryan B. 

on Birdeye

4 years ago

Not a Place you want to do business with! Your experience will start out very well. You will be impressed by their product knowledge and apparent professionalism. Then you will try to buy one and everything changes. They no longer answer questions that would appear simple to answer. They say they will get to you in a bit and then you wait a day. Finally, you get down to important questions, like is it a 30 amp or 50 amp service and they give you the wrong answer. So you ask for an equipment list and options on the unit. T... read more

Vince W. 

on Birdeye

4 years ago

We recently paid over $50,000 for a new Montana Fifth Wheel. When buying the unit we were assured that we would receive prompt service in the event that we needed it. The last words of our sales person (Frannie) were let me know if you need anything. However, since we drove off the lot, she doesn't even bother to return our texts. When we needed to bring our new unit in for a couple of minor repairs under warranty during our first months of ownership, we found the attitude of the dealership to be appalling. They would not al... read more