Holiday Inn Express & Suites Frankenmuth, An IHG Hotel

Ingrid Koster 

on Google

a week ago

Our room was supposed to be ready at 3pm. (Actually, the reservation email said 3am.) I arrived at 2:50pm and was told it wasn't ready yet but I would get a call letting me know when it was. I waited in the car until 3:30pm. I wasn't feeling well so I went back in to check. The hostess said it was ready but never called me. One of the room keys didn't work but we got that fixed right away. The outlets in the lamp on the nightstand didn't work so my phone didnt charge while I slept. The breakfast was okay but the line you hav... read more

Sarah Polley 

on Google

a week ago

I set a wedding block over 6 months in advance for my fall wedding. 8 weeks before my wedding i called to confirm and they have “nothing” in the system. they told me repeatedly that the “manager” would call me the next day and help me. i called multiple days in a row and they kept saying i would get a call for the manager. no one ever called me. 6 weeks before the wedding i called multiple days in a row leading up to the last day i absolutely had to mail my wedding invites and im told, only after refusing to accept being tol... read more

DeeDee Shafer 

on Google

2 weeks ago

Brought the grandkids up last week and had a blast. This was my third time at this hotel this summer. It definitely is our go to hotel. Staff is friendly and ready to accommodate if needed. Location is awesome as well as the breakfast. My grandkids were going to bed and they kept talking about the breakfast. They couldn't wait for the breakfast. Nice pool 

Garnet Malott 

on Google

3 weeks ago

Have stayed at Holiday Inn Express at several locations and states, they are usually very comfortable and clean. This one needs refurbishing. The breakfast was limited. It needs to offer more selection for those not wanting eggs and sausage. It's conveniently located to walk to the shop and dining areas of town. Refurbishing or remodel to bring it back up to standards expected at Holiday Inn. 

Kaylene H 

on Google

3 weeks ago

We have stayed here before several times, with no issue. This time was different. When we walked in the room, it was evident that it had not been vacuumed as there were pills left on the floor from the previous user. The mirror in the bathroom had spit on it, there were pubes on the shower floor, and I turned a towel black by running it across the tile. We retrieved a vacuum from management and vacuum our own room. There was also a pillow with no pillowcase. The coffee maker in the room still had leftover coffee in it in the... read more