Holiday Inn Express & Suites Albany Airport Area - Latham, an IHG Hotel

Cara Elaine 

on Google

2 days ago

Booked a non handicapped room through Expedia. Paid more for it actually. I’m not sure if it’s something that is wrong on their end or on this hotel. What I booked was not what I received. Front desk would not refund me the difference or move me. I paid more money for a regular room. I booked a room with a bathtub and got half a shower and no tub! They were not empathetic at all. Told me I was out of luck and blamed Expedia. 

Dhaval Panchal 

on Google

a week ago

Breakfast was great Rooms were quite big and good. They provided water bottle at registration, I was hopping there were few more water bottles in the room. 

Michael Dworkin 

on Google

a week ago

I've been staying at this hotel here and there for work since August. A very nice property with great rooms and a good Restaurant on the premises. I recently had an issue, not with the hotel but with Booking.com. It turned out that it was just a little confusion, nothing major, but I have to shout out one of the hotel's staff at the front desk. Her name is Jenay and she went above and beyond to help me. I can't say enough about her patience and understanding as well as her willingness to help me resolve the issue. 

Ann B 

on Google

a month ago

Great experience using the holiday in hotel.