Holiday Inn Express Horse Cave, An IHG Hotel

Steve Sherwin 

on Google

a day ago

My experience here was below what I expected having stayed at numerous Holiday Inn Express hotels. For the positives, I would say that their breakfast was very good. I'm also a fan of the new coffee machines that they have at these hotel chains. Customer service was kind. For the negatives, my first impressions was that the hotel room bathroom was very dirty-looking. I don't think that the floor was actually dirty, but it appeared so as there were dark skids and splotches on the tile. That's not a huge deal. I noticed that t... read more

Lace Layman 

on Google

2 days ago

DIRTY ROOMS! Not just one dirty room, but a second and by the third room it was clean enough, I was not going to ask for another. Piles of dirt/dust in halls. Need a new owner. Management can only work with what they have and they are not being given what they need to keep that hotel going. Very, very disappointing for a family stay. Dust on every surface, debris on the floor, in every corner, "beard" hair on the sheets and bathtub had tons of dog hair, black smears in shower, windows filthy, floors stained up, mirrors had s... read more

Haylee Brown 

on Google

2 days ago

The hotel itself was very nice. Breakfast and breakfast workers were great!! They were such hard workers and did a fantastic job. Michael the nightshift desk clerk was amazing and went above and beyond to fix the ice maker this Labor Day weekend when it was broken. He was awesome every time we had to go to the lobby. My only complaint is that we received no room service the entire 3 nights we stayed. No towels, no trash taken out, nothing whatsoever. We had to go to the lobby every time we needed towels. One of the housekeep... read more

Tanya Edwards 

on Google

2 days ago

Would stay again-my only issue was the hallways were dirty. The breakfast attendants were awesome and kept everything filled and clean. All staff we came in contact with were very nice and helpful. Just needs to be a bit cleaner. 

David Roberts 

on Google

3 days ago

We had the worst experience of all the places we have been. There was dirty underwear in the drawer and rotting food under the bed. We went straight back to the front desk and the lady was very friendly and said it would be taken care of. 10am the next morning nobody had bothered to do anything. Nobody at the desk when we went back. So we decided to check out rather than stay in the filthy room the second night we had booked. They refused to check us out and charged the full price for the night we didn't stay. The manager ne... read more