Holburn Medical Groups

Beatrice Johnstone 

on Google

3 weeks ago

I don’t normally write reviews, but after repeated poor experiences at this GP practice, I feel compelled to share my concerns. The attitude and behaviour of some of the reception staff, particularly the younger members of the team, is simply not acceptable for a healthcare setting. While I completely understand that working in a GP practice can be stressful and that receptionists are often the first line of contact for many frustrated and unwell individuals, this does not excuse the consistent rudeness, lack of empathy, and... read more

Dacian Tefanut 

on Google

3 weeks ago

Incompetent staff. Need be call for 3, 4 time for prescription or appoiment. The lady from reception verry arogant. 

Ailish Crombie 

on Google

a month ago

So far have had an excellent experience. Got triaged on the phone by the reception and a nurse and they were very efficient. Been having some investigations done and had bloodwork taken with a nurse called Fiona. She was lovely to chat to and so quick. Next saw Dr Boswell for further investigations and have a referral. She's very thorough and patient. A great team. Thank you. 

Peter Meredith 

on Google

2 months ago

Can't fault the doctors. Every appointment I've had has been very professional. One of the reception staff, however, is very rude and deliberately difficult. 

Anita Singh 

on Google

3 months ago

The doctors are good but the receptionist needs to be trained. She was unnecessarily rude and was asking too many questions. She kept telling me - give me clinical details - and I couldn’t understand what she meant by ‘clinical details ‘ and she got very cross . She was trying to do a diagnosis and repeatedly said she would collect the symptoms and a triage would be done. The interrogation left me feeling worse than before. I felt I done a crime to call .